HUMAN RESOURCES MANAGEMENT FOR TOURISM INDUSTRY

Course Description

Human Resource Management in the Tourism Industry is a course designed to equip students with the knowledge and skills necessary to manage human resources in the tourism industry effectively. The course will focus on the unique challenges faced by human resource managers in the tourism sector, including managing seasonal staff, addressing cultural diversity, and dealing with high turnover rates. Students will learn about the principles of human resource management, including recruitment, selection, training, and development of employees, as well as compensation, benefits, and performance management. They will also study the legal and ethical issues related to human resource management in the tourism industry, including labor laws and regulations, health and safety requirements, and the importance of diversity and inclusivity in the workplace. The course will emphasize the practical application of human resource management principles and will provide students with opportunities to develop their skills in areas such as job analysis, recruitment and selection, training and development, and performance management.

HUMAN RESOURCES MANAGEMENT FOR TOURISM INDUSTRY

Evaluation Tools (Active Term)

No evaluation items have been defined.

Course outcomes

1. 01 Discuss and analyze the alignment of human resources strategy to the business strategies.
2. 02 Understand the recruitment and selection methodologies and its strategies setting.
3. 03 Discuss and apply training system model and a concept of learning organization.
4. 04 Understand and analyze the various motivational theories that affect the people productivity.
5. 05 Recognize the importance of human resource ethics and its impact to the organizational success.
6. 06 Examine the labor relations issue, its management and the methodology in setting a union‐free strategies and tactics.

Course Syllabus

Reference Books & Course Materials

1. 01 Nickson Dennis, 2007. Human Resources Management for the Hospitality and Tourism Industries, Elsevier Butterworth-Heinemann:USA.
2. 02 Boella Michael & Goss-Turner Steven, 2005. Human Resources Management in the Hospitality Industry: An Introductory Guide. Elsevier Butterworth-Heinemann:USA.
3. 03 Baum Tom, 2006. Human Resources Management for Tourism, Hospitality and Leisure: An International Perspective. UK: Thomson Publishing
4. 04 Frank M. Go, Mary L. Monachello, Tom Baum. Human Resource Management in the Hospitality Industry

Learning Outcomes

1. L01 Students will be able to describe the theoretical foundations of human resource management. SOLO 3
2. L02 Students will be able to examine the relationship between business strategies and human resource strategies. SOLO 3
3. L03 Students will be able to perform A human resource management planning and design of an effective recruitment process. SOLO 4
4. L04 Students will be able to assess training needs, developing a training program and evaluating it. SOLO 5
5. L05 Students will be able to describe the legal restrictions on discrimination in employment. SOLO 3

Program Outcomes

1. P01 1. Students will be able to adopt theoretical and practical knowledge in a challenging work environment.
2. P02 2. Students will be able to guide teamwork in intercultural and various international working environments.
3. P03 3. Students will be able to obtain the communicative, conceptual and analytical skills necessary for conflict environments.
4. P04 4. Students will be able to recognize the importance of basic competence to create a competitive advantage and achieve a success on a global scale.
5. P05 5. Students will be able to integrate ethical and social responsible practices that are environmentally friendly and applicable both in business and personal life.
6. P06 6. Students will be able to raise awareness about continuous improvement to increase business performance in professional life.
7. P07 7. Students will be able to adopt and apply critical and strategic thinking together with research capabilities for organizational decisions.
8. P08 8. Students will be able to use and manage the information technologies required for the contemporary business world.
9. P09 9. Students will be able to have a knowledge of, at least, one foreign language at basic level in addition to English.
10. P10 10. Students will be able to acquire effective teamwork skills.

Po-Lo Matrix