INFORMATION SYSTEMS FOR TOURISM AND HOSPITALITY
- Course
- TRHM307 - INFORMATION SYSTEMS FOR TOURISM AND HOSPITALITY
- Department
- Tourism and Hotel Management - English - Undergraduate
- Course Type
- Course
- Status
- Required
- Language
- English
- Credit
- 3
- ECTS
- 5
- T+P+L
- 3 + 0 + 0
- Course Coordinator(s)
- Asst. Prof. Dr. Marjan KAMYABI
- Prerequisite
- -
- Keywords
Course Description
This course presents a systematic approach to front office procedures by detailing the flow of business through a hotel from the reservations process to check-out and account settlement. The aim of the course is to provide experiences for the students about software programs (Fidelio/Opera) used in rooms division of accommodation establishments. The course involves practical applications of reservation, reception, cashier, operator, room status simulations related to front office operations. This course also encloses all different operations to be done using the Fidelio/Opera system within rooms division departments specially in Front Desk and reservations department such as creating new profiles for companies and travel agencies, taking reservation, checking in and checking out procedures.
INFORMATION SYSTEMS FOR TOURISM AND HOSPITALITY
Evaluation Tools (Active Term)
| Item | Type | Weight (%) |
|---|---|---|
| Midterm | Midterm | 25 |
| Final | Final | 40 |
| Ptoject | Project | 15 |
| Quiz | Quiz | 20 |
| Total | 100 | |
Course outcomes
- 01 Define the importance and functions of automation systems used in hotel operations.
- 02 Clarify the Skill of effectively utilize Opera/Fidelio, a computerized operating system as it applies to the rooms division of accommodation enterprises.
- 03 Explain the importance of relationship and coordination between front office department and other departments of an accommodation establishment.
Course Syllabus
| Week | Topic |
|---|---|
| Week 1 | Introduction and Course Overview |
| Week 2 | Property Management System, Recognizing Software Terms and Operations |
| Week 3 | Profiles: Profile Introduction, Profile Types, Profile Search, Creating a New Individual Profile, Creating a New Company, Travel Agent, or Source Profile, Profile Statistics and Information, Attachment, Changes, Credit Cards, Delete, Future, History, Merge, Negotiated Rates, Notes, Preferences, Privacy, Relationship |
| Week 4 | Reservations: New Reservations, New Reservation with Rate Query, Search and Edit Reservation, Multiple Rate Reservation, Fixed Rate Reservation, Name Change on a Reservation |
| Week 5 | Reservations: Reservation with Multiple Profiles, Reservation with Negotiated Rate, Individual Group Reservation, Cancel a Reservation, Reinstate a Reservation, Waitlist a Reservation |
| Week 6 | Reservation Options: Accompany-ing Guest, Add-On Reservation (Copy), Agent/ Company, Alerts, Billing, Caller Info, Cancel, Changes, Confirmation, Credit Cards, Delete, Deposit, Facility Scheduler, Fixed Charges, History, Housekeeping, Locators, Messages |
| Week 7 | Reservation Options: Package Option, Party, Privileges, Pro-Forma Folio, Queue, Rate Info, Register Card, Room Move, Routing, Shares, Traces, Track It, Waitlist, Wake Up Calls, Room Plan, Floor Plan, Batch Confirmations, Calendar |
| Week 8 | Reservation Options: Package Option, Party, Privileges, Pro-Forma Folio, Queue, Rate Info, Register Card, Room Move, Routing, Shares, Traces, Track It, Waitlist, Wake Up Calls, Room Plan, Floor Plan, Batch Confirmations, Calendar |
| Week 9 | Front Desk: Searching for Arrivals, Checking In a Guest, Placing an Arrival into Queue, Managing the Queue, Searching for In-House Guests, Editing In-House Guest Records, Canceling a Check-In |
| Week 10 | Accounts – Posting Masters, Individual Room Assignment, Auto Room Assignment , Unassign, Messages, Traces – Viewing and Resolving , Wake Up Calls |
| Week 11 | Cashiering Basics: Understand Debits and Credits, Cashier Login, Navigating Folios, Posting a Charge, Transfer Charges to/from Another Room, Transfer Charges to/from Another Folio Window, Posting Payments, Preview, Print, and File a Folio, Split a Charge, Adjusting a Charge, Adjust an Interface or Night Audit Posting, Correct / Edit a Charge, Guest Refunds and Paid Outs |
| Week 12 | Billing Options, Credit Cards, Fixed Charges, Package Options, Phone Details, Posting History, Post Rate Code, Privileges, Routing, Additional Options |
| Week 13 | Check Out, Cash Check Out, Credit Card Check Out, Direct Bill Check Out, Settlement and Early Departure, Reinstate a Check Out, Quick Check Out, Scheduled Check Out |
| Week 14 | Cashier Functions, Fast Posting, Batch Folios, Batch Postings, Cashier Reports, Cashier Status, Check Exchange, Currency Calculator, Currency Exchange, Exchange Rates, Folio History, Deposit, Receipt History, Passerby, General Cashier, Petty Cash, Cashier Shift Close, Reprint Cashier Reports |
| Week 15 | Review Week for Final Exam |
Reference Books & Course Materials
- 01 Micros-Systems, 2006. OPERA PMS Reference Manual, Opera Hotel Edition Version 4.0, Columbia.
Learning Outcomes
- L01 Ability to define the importance and functions of automation systems used in hotel operations. SOLO 3
- L02 Explain the utilize Opera/Fidelio, a computerized operating system as it applies to the rooms division of accommodation enterprises. SOLO 4
- L03 Evaluate the importance of relationship and coordination between front office department and other departments of an accommodation establishment. SOLO 5
- L04 It allows you to separate customers into groups according to their characteristics and preferences and then create special campaigns and promotions for each group. SOLO 4
- L05 It creates customer profiles with detailed data. SOLO 5
Program Outcomes
- P01 1. Students will be able to adopt theoretical and practical knowledge in a challenging work environment.
- P02 2. Students will be able to guide teamwork in intercultural and various international working environments.
- P03 3. Students will be able to obtain the communicative, conceptual and analytical skills necessary for conflict environments.
- P04 4. Students will be able to recognize the importance of basic competence to create a competitive advantage and achieve a success on a global scale.
- P05 5. Students will be able to integrate ethical and social responsible practices that are environmentally friendly and applicable both in business and personal life.
- P06 6. Students will be able to raise awareness about continuous improvement to increase business performance in professional life.
- P07 7. Students will be able to adopt and apply critical and strategic thinking together with research capabilities for organizational decisions.
- P08 8. Students will be able to use and manage the information technologies required for the contemporary business world.
- P09 9. Students will be able to have a knowledge of, at least, one foreign language at basic level in addition to English.
- P10 10. Students will be able to acquire effective teamwork skills.
Po-Lo Matrix
| LO | P01 | P02 | P03 | P04 | P05 | P06 | P07 | P08 | P09 | P10 | Average |
|---|---|---|---|---|---|---|---|---|---|---|---|
| L01 | 3 | 3 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0.9 |
| L02 | 3 | 3 | 3 | 0 | 3 | 3 | 0 | 4 | 4 | 4 | 2.7 |
| L03 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 3.9 |
| L04 | - | - | - | - | - | - | - | - | - | - | - |
| L05 | - | - | - | - | - | - | - | - | - | - | - |