COMMUNICATION SKILLS FOR TOURISM INDUSTRY

Course Description

The aim of the course is to enhance students' confidence and professionalism in the tourism and hospitality industry by improving their communication skills. Students are equipped with the abilities to express their opinions and intentions efficiently both written and orally. In order to improve written and oral communication skills, various types of formal letter writing and interview techniques are included in the course. Texts such as samples of resumes, job application letters, thank you letters and job ads based on hospitality and tourism are analyzed. In addition, students are given presentations related to job hunting and will have the opportunity to experience simulated interviews as part of their portfolio.

COMMUNICATION SKILLS FOR TOURISM INDUSTRY

Evaluation Tools (Active Term)

No evaluation items have been defined.

Course outcomes

1. 01 Students will be able to write CVs for any profession.
2. 02 be able to write cover letters and other types of formal letters including inter-office memorandums.
3. 03 be able to express his/her opinion effectively in daily communication.
4. 04 be able to express himself/herself effectively during job interviews.
5. 05 be able to use body language effectively during job interviews.
6. 06 be able to show confidence in job hunting.
7. 07 be able to show confidence during job interviews.

Course Syllabus

Reference Books & Course Materials

1. 01 Walker, R. & Harding, K. ‘Tourism 3’, Oxford University Press, 2009.
2. 02 Walker, R. & Harding, K. ‘Tourism 1’, Oxford University Press, 2006.

Learning Outcomes

1. L01 Students will be able to write CVs for any profession. SOLO 2
2. L02 be able to write cover letters and other types of formal letters including inter-office memorandums. SOLO 2
3. L03 be able to express his/her opinion effectively in daily communication. SOLO 3
4. L04 be able to express himself/herself effectively during job interviews. SOLO 3
5. L05 be able to use body language effectively during job interviews. SOLO 4
6. L06 be able to show confidence in job hunting. SOLO 4
7. L07 be able to show confidence during job interviews. SOLO 4

Program Outcomes

1. P01 1. Students will be able to adopt theoretical and practical knowledge in a challenging work environment.
2. P02 2. Students will be able to guide teamwork in intercultural and various international working environments.
3. P03 3. Students will be able to obtain the communicative, conceptual and analytical skills necessary for conflict environments.
4. P04 4. Students will be able to recognize the importance of basic competence to create a competitive advantage and achieve a success on a global scale.
5. P05 5. Students will be able to integrate ethical and social responsible practices that are environmentally friendly and applicable both in business and personal life.
6. P06 6. Students will be able to raise awareness about continuous improvement to increase business performance in professional life.
7. P07 7. Students will be able to adopt and apply critical and strategic thinking together with research capabilities for organizational decisions.
8. P08 8. Students will be able to use and manage the information technologies required for the contemporary business world.
9. P09 9. Students will be able to have a knowledge of, at least, one foreign language at basic level in addition to English.
10. P10 10. Students will be able to acquire effective teamwork skills.

Po-Lo Matrix