HOUSEKEEPING OPERATIONS

Course Description

Housekeeping Operations is a comprehensive exploration of the foundational principles and advanced strategies that drive excellence in the management of hospitality and residential spaces. This course aims are to present a systematic approach to managing housekeeping operations in the hospitality industry, and studies the professional management of housekeeping operations. The course also includes planning, organizing, staffing, and control techniques required to assure quality service. The functions of an effective housekeeping department, housekeeping procedures and inspecting will be discussed. With this course students will attain a complete perspective of a hotel’s housekeeping operation, understand the various processes and procedures that the department performs to provide efficient service for hotel guests, and recognize the interrelationships between the housekeeping department and other departments in a hotel.

HOUSEKEEPING OPERATIONS

Evaluation Tools (Active Term)

No evaluation items have been defined.

Course outcomes

1. 01 To be able to debate activities and importance of housekeeping department in hotel organizations.
2. 02 To name and apply managerial functions in housekeeping department.
3. 03 To be able evaluate techniques of actions in housekeeping department.
4. 04 To be able to compose and debate suggestions about customer and employees' security and satisfaction in housekeeping department.

Course Syllabus

Reference Books & Course Materials

1. 01 Textbook of Housekeeping Management and Operations. Sudhir Andrews (2017).
2. 02 Hotel Housekeeping: A Training Manual. Sudhir Andrews (2013).

Learning Outcomes

1. L01 Students will be able to recognize the housekeeping maintenance departments. SOLO 2
2. L02 Students will be able to define the basic managerial functions in relation to the hotel operation. SOLO 2
3. L03 Students will be able to explain inventories of recycled and non-recycled items, as part of environmental and sustainable management. SOLO 4
4. L04 Students will be able to discuss expenses and cost control in the housekeeping department (including operating budgets, tracking expenses, and efficient purchasing practices). SOLO 5
5. L05 Students will be able to develop leadership skills to guide and motivate housekeeping teams toward achieving organizational goals. SOLO 5
6. L06 Students will be able to apply human resource techniques (for recruitment, selection, orientation, training, motivation and disciplining). SOLO 3

Program Outcomes

1. P01 1. Students will be able to adopt theoretical and practical knowledge in a challenging work environment.
2. P02 2. Students will be able to guide teamwork in intercultural and various international working environments.
3. P03 3. Students will be able to obtain the communicative, conceptual and analytical skills necessary for conflict environments.
4. P04 4. Students will be able to recognize the importance of basic competence to create a competitive advantage and achieve a success on a global scale.
5. P05 5. Students will be able to integrate ethical and social responsible practices that are environmentally friendly and applicable both in business and personal life.
6. P06 6. Students will be able to raise awareness about continuous improvement to increase business performance in professional life.
7. P07 7. Students will be able to adopt and apply critical and strategic thinking together with research capabilities for organizational decisions.
8. P08 8. Students will be able to use and manage the information technologies required for the contemporary business world.
9. P09 9. Students will be able to have a knowledge of, at least, one foreign language at basic level in addition to English.
10. P10 10. Students will be able to acquire effective teamwork skills.

Po-Lo Matrix