FRONT OFFICE OPERATIONS

Course Description

Front Office Operations, a comprehensive course designed to provide you with the essential skills and knowledge required to excel in the dynamic world of front office management. This course is tailored for individuals aspiring to pursue careers in hospitality, customer service, administration, and related fields. In this course, you will delve into the fundamental principles and practices that define effective front office operations. Through a combination of theoretical insights and practical applications, you will gain a deep understanding of the key responsibilities associated with front office management.

FRONT OFFICE OPERATIONS

Evaluation Tools (Active Term)

No evaluation items have been defined.

Course outcomes

No course outcomes have been defined yet.

Course Syllabus

Reference Books & Course Materials

1. 01 Front Office Management and Operations. Sudhir Andrews (2017).
2. 02 Front Office Operations & Management. Ahmed Ismail (2001).
3. 03 Hotel front office management. James Bardi (1990).

Learning Outcomes

1. L01 Students will be able to discuss Front Office dimensions and tools (such as the sales dimension, the guest cycle, track and control reservation tools, registration processes, front office accounts, and creative registration options). SOLO 5
2. L02 Students will be able to explain Front Office tasks/ processes (including managing a security program, hiring and orientation, liaising with housekeeping, dealing with customer requests). SOLO 4
3. L03 Students will be able to identify functions and procedures related to the check-in and check-out process. SOLO 2
4. L04 Students will be able to recognize the steps in the front office audit process. SOLO 2
5. L05 Students will be able to apply the ratios and formulas managers use to forecast room availability. SOLO 4
6. L06 Students will be able to explain the concept of revenue management and forecast information in capacity management, discount allocation and duration control. SOLO 4

Program Outcomes

1. P01 1. Students will be able to adopt theoretical and practical knowledge in a challenging work environment.
2. P02 2. Students will be able to guide teamwork in intercultural and various international working environments.
3. P03 3. Students will be able to obtain the communicative, conceptual and analytical skills necessary for conflict environments.
4. P04 4. Students will be able to recognize the importance of basic competence to create a competitive advantage and achieve a success on a global scale.
5. P05 5. Students will be able to integrate ethical and social responsible practices that are environmentally friendly and applicable both in business and personal life.
6. P06 6. Students will be able to raise awareness about continuous improvement to increase business performance in professional life.
7. P07 7. Students will be able to adopt and apply critical and strategic thinking together with research capabilities for organizational decisions.
8. P08 8. Students will be able to use and manage the information technologies required for the contemporary business world.
9. P09 9. Students will be able to have a knowledge of, at least, one foreign language at basic level in addition to English.
10. P10 10. Students will be able to acquire effective teamwork skills.

Po-Lo Matrix