MANAGEMENT AND ORGANIZATION FOR TOURISM AND HOSPITALITY ENTERPRISES

Course Description

This course is structured to provide detailed information about the contemporary management practices to Master of Tourism Management students. This basic approach deals with information societies and organizations, information technologies, globalization and organizations, Total Quality Management approaches, basic competence, outsourcing, hybrid organizations, downsizing, lean organizations and cluster organizations. The main topics of management and organization are: development of management theory, organization theory and approaches of organization-environment relations, management process (planning, organizing, execution, coordination and control), organizational structures and new ideas and applications for organizational structure (strengthening, core competencies, organizational citizenship, intellectual capital, etc.) and general organizational culture will be covered.

MANAGEMENT AND ORGANIZATION FOR TOURISM AND HOSPITALITY ENTERPRISES

Evaluation Tools (Active Term)

Course outcomes

1. 01 Explain the basic concepts of management (3)
2. 02 Explain a diverse work force and its effect on management (3)
3. 03 Explain organizational design and various styles of leadership (3)
4. 04 Explain the control procedures within organizations (3)
5. 05 Analyze notable case studies in management (4)

Course Syllabus

Reference Books & Course Materials

1. 01 Management, Eleventh Edition By Robbins, S and Coulter, M. Printice hall, 2012
2. 02 Yönetim ve Organizasyon, Anadolu Üniversitesi Yayınları (ISL104U - ISL111U - ISL112U)
3. 03 Seçilmiş Durum Çalışmaları

Learning Outcomes

1. L01 Explain the basic concepts of management
2. L02 Explain a diverse work force and its effect on management
3. L03 Explain organizational design and various styles of leadership
4. L04 Explain the control procedures within organizations
5. L05 Analyze notable case studies in management

Program Outcomes

1. P01 1. Develops and deepens his / her knowledge in the field of tourism and hotel management based on his / her undergraduate qualifications.
2. P02 2. Have knowledge about management and organization issues in the field of Tourism and Hotel Management.
3. P03 3. Has knowledge about production management and marketing in Tourism and Hotel Management.
4. P04 4. Tourism and Hotel Management, accounting and finance issues.
5. P05 5. Evaluate the concepts, ideas, data, and information in the sectoral and academic fields and solve the problems.
6. P06 6. Understands the interaction between disciplines related to tourism.
7. P07 7. Evaluate the sectoral conjuncture and make predictions about the future, determine strategic goals and targets, plan and implement them.
8. P08 8. Can prepare projects for the sector; take an active role in the programming, evaluation and execution phases.
9. P09 9. Have cognitive abilities such as attention, memory, judgment and evaluation, reasoning, problem-solving and decision making, understanding, and language production.
10. P10 10. Learn how to learn by learning from their mistakes by making solutions to the problems they face and adopt the principle of lifelong learning.
11. P11 11. Analyze the business, its competitors, the sector and the sectoral competitiveness through various graphs, matrices and tables.
12. P12 12. Knows at least one foreign language which is valid in the field of tourism management.
13. P13 13. Has sufficient knowledge about the sector and business issues such as occupational safety, worker health, social security, quality and sustainability.
14. P14 14. Has knowledge about his / her field and can transfer his / her knowledge, predictions, and thoughts orally and in writing.
15. P15 15. Can apply all stages of tourism industry-related businesses from investment decision to operate.
16. P16 16. Strategic, tactical and operational aspects of business management; comprehend local, national, international and global dimensions.

Po-Lo Matrix