INFORMATION SYSTEMS FOR TOURISM AND HOSPITALITY INDUSTRY II

Course Description

The aim of the course is to provide experiences for the students about software programs (Amadeus/Galileo) used in various enterprises that are operating within tourism and hospitality industry. This course specifically will introduce students to the specificities of the travel industry and enable to use Amadeus/Galileo system. Course is designed for those that have not been trained on and previously used a GDS (Global Distribution System) or airline CRS (Central Reservation System) in a travel agency. This course is an introduction to the use of the Amadeus/Galileo system in a travel agency environment. In detail students will acquire the following knowledge: creating and modifying tables, queries, forms and reports, and preparing outputs ready for distribution.

INFORMATION SYSTEMS FOR TOURISM AND HOSPITALITY INDUSTRY II

Evaluation Tools (Active Term)

No evaluation items have been defined.

Course outcomes

1. 01 Encoding and Decoding Cities, Airports, Equipment, Countries
2. 02 Creating a booking with all mandatory entries
3. 03 Faring a PNR
4. 04 Issuing tickets
5. 05 Creating hotel and car booking
6. 06 Evaluating Travel Rules

Course Syllabus

Reference Books & Course Materials

1. 01 A.P.T. (Airline Passenger Tariff Scandinavian Airlines System Tariffs-System Information-Production S.195 87 Stockholm
2. 02 Simulation Software CRS (Amadeus Reservation Systems)
3. 03 AMADEUS GDS Training Module

Learning Outcomes

1. L01 Encoding and Decoding Cities, Airports, Equipment, Countries SOLO 3
2. L02 Creating a booking with all mandatory entries SOLO 5
3. L03 Faring a PNR SOLO 4
4. L04 Issuing tickets SOLO 5
5. L05 Creating hotel and car booking SOLO 5
6. L06 Evaluating Travel Rules SOLO 5

Program Outcomes

1. P01 Has knowledge of social service application areas (health, social welfare services, education, social security, civil society, local government).
2. P02 Has knowledge of social work theories (system, ecology, empowerment theory).
3. P03 Has knowledge of human development and social environment.
4. P04 Use knowledge of communication skills (with individuals, families, groups and different social groups).
5. P05 Use knowledge of management and management processes (management of private and public social service institutions and organizations)
6. P06 Apply knowledge of research methods and techniques in social work.
7. P07 Has the ability to perform planned change process (linking, diagnosis and evaluation, planning, implementation, evaluation, termination and monitoring of applications) by considering similarities and differences for all levels of applicants.
8. P08 Social service application areas (Health, education, social security, civil society, local government), social service theories (system, ecology, empowerment theory), human development and social environment, communication (with individuals, families, groups and different social groups) apply management and management processes (management of private and public social service institutions and organizations), research methods and techniques, professional ethics, principles and values, and the ability to practice social work with different client groups.
9. P09 Has the ability to distinguish and collect appropriate information for social investigation, evaluation and report preparation
10. P10 Has the ability to interpret research results and professional literature.
11. P11 Has the ability to develop inter-institutional relations, communication and joint services.
12. P12 Acts in accordance with professional ethics, norms and standards that determine duties and rights related to social work profession.
13. P13 It adopts social justice and rights based approach within the framework of social, scientific, cultural and professional values.
14. P14 Develop an understanding of individual, family, group, institution, community, community and global practices in order to improve social functionality and facilitate social change
15. P15 Becomes a model to the society with knowledge, skills, values ​​and attitudes and adopts the understanding of lifelong learning.

Po-Lo Matrix