QUALITY IN HEALTH SERVICES

Course Description

Establishment and comparison of management models, reasons for the emergence of total quality management approach, regulation of information about the contributions made by the quality management system to health institutions, determination of the methods to be followed in the establishment of quality management system in the health institution in line with these contributions and ensuring that the system is organized on a regular basis. How to create the most used quality certification models (ISO) and transfer of system, establishment of criteria related to the application of these models, patient safety and patient rights applications, Applications related to risk management and management And statistical process control techniques and quality improvement issues are explained.

QUALITY IN HEALTH SERVICES

Evaluation Tools (Active Term)

Course outcomes

1. 01 -
2. 02 -
3. 03 -
4. 04 -
5. 05 -

Course Syllabus

Reference Books & Course Materials

1. 01 Sağlık Hizmetlerinde Sürekli Kalite İyileştirme, Doç.Dr.Sıdıka Kaya, Pelikan Yayınları, 2005.
2. 02 Toplam Kalite Yönetimi, Yrd.Doç.Dr. Said Kıngır, Nobel Yayınevi, 2006
3. 03 Sağlık Kurumları Yönetimi, Doç.Dr.Ezel Esatoğlu, Dr. Türkan Yıldırım, Ankara Üniversitesi Uzaktan Eğitim Yayınları, 2010

Learning Outcomes

1. L01 Student defines quality in health SOLO 2
2. L01 The aim of this course is to be able to identify health problems as a whole and to determine the problems related to health services, to determine priorities, to make appropriate planning and applications, to research, to learn and teach continuously, to know problem solving, to contribute to quality health service delivery; to train health sector employees and students within the scope of quality improvement, who can evaluate performance and use quality tools, techniques and methods, know and apply international standards, are aware of accreditation and professional norms, provide information and technical support to the structuring of quality management systems. SOLO 6
3. L02 Defines accreditation SOLO 2
4. L03 Describes quality policies SOLO 3
5. L04 Puts lean management into practice SOLO 3
6. L05 It creates the understanding of quality. SOLO 5

Program Outcomes

1. P01 Has up-to-date theoretical and applied knowledge about Physiotherapy and Rehabilitation.
2. P02 Identifies and defines problems using up-to-date knowledge in the field of physiotherapy and rehabilitation, and plans treatment as per evaluation results.
3. P03 Implements and monitors the development of physiotherapy and rehabilitation processes within the frame of professional ethical principles, and changes or terminates processes when necessary
4. P04 Executes the necessary protocols for physiotherapy and rehabilitation practices by using the relevant technology, training and treatment equipment.
5. P05 Takes responsibility, individually and as a team member, to solve complex unforeseen problems encountered in practices related to the field of Physiotherapy and Rehabilitation.
6. P06 Can independently carry out projects and research related to the field of Physiotherapy and Rehabilitation, transfers results to the field application.
7. P07 Contributes to the protection of public health in line with social needs and to the creation of necessary rehabilitation and health policies in parallel with the needs of the society.
8. P08 Embraces personal development, information literacy and lifelong learning; uses information resources effectively.
9. P09 Commands a foreign language in order to follow the developments in the field of physiotherapy and rehabilitation, as well as communicate in Turkish orally and in writing.
10. P10 Organizes physiotherapy and rehabilitation services, generates solutions against problems in line with knowledge and evidence.
11. P11 Contributes quality management processes, and in- field and extra-field education and professional promotion programs, and represents its profession at national and international level.

Po-Lo Matrix