QUALITY IN HEALTH SERVICES

Course Description

Establishment and comparison of management models, reasons for the emergence of total quality management approach, regulation of information about the contributions made by the quality management system to health institutions, determination of the methods to be followed in the establishment of quality management system in the health institution in line with these contributions and ensuring that the system is organized on a regular basis. How to create the most used quality certification models (ISO) and transfer of system, establishment of criteria related to the application of these models, patient safety and patient rights applications, Applications related to risk management and management And statistical process control techniques and quality improvement issues are explained.

QUALITY IN HEALTH SERVICES

Evaluation Tools (Active Term)

Course outcomes

1. 01 -
2. 02 -
3. 03 -
4. 04 -
5. 05 -

Course Syllabus

Reference Books & Course Materials

1. 01 Sağlık Hizmetlerinde Sürekli Kalite İyileştirme, Doç.Dr.Sıdıka Kaya, Pelikan Yayınları, 2005.
2. 02 Toplam Kalite Yönetimi, Yrd.Doç.Dr. Said Kıngır, Nobel Yayınevi, 2006
3. 03 Sağlık Kurumları Yönetimi, Doç.Dr.Ezel Esatoğlu, Dr. Türkan Yıldırım, Ankara Üniversitesi Uzaktan Eğitim Yayınları, 2010

Learning Outcomes

1. L01 Student defines quality in health SOLO 2
2. L01 The aim of this course is to be able to identify health problems as a whole and to determine the problems related to health services, to determine priorities, to make appropriate planning and applications, to research, to learn and teach continuously, to know problem solving, to contribute to quality health service delivery; to train health sector employees and students within the scope of quality improvement, who can evaluate performance and use quality tools, techniques and methods, know and apply international standards, are aware of accreditation and professional norms, provide information and technical support to the structuring of quality management systems. SOLO 6
3. L02 Defines accreditation SOLO 2
4. L03 Describes quality policies SOLO 3
5. L04 Puts lean management into practice SOLO 3
6. L05 It creates the understanding of quality. SOLO 5

Program Outcomes

1. P01 1. Applies foundational nursing knowledge to meet individual, family, and community health needs by providing person-centred care that respects dignity, autonomy, privacy, and informed consent.
2. P02 2. Applies professional standards and quality management principles by using risk assessment, incident/near-miss reporting, audit/feedback, and continuous improvement to strengthen patient safety.
3. P03 3. Integrates theoretical and practical knowledge to deliver holistic preventive, curative, and rehabilitative nursing care by demonstrating therapeutic communication, empathy, and culturally safe practice.
4. P04 4. Delivers evidence-based, high-quality care using health information and communication technologies by documenting accurately, protecting confidentiality/data security, and using clinical technologies safely and appropriately.
5. P05 5. Identifies, analyzes, and addresses healthcare problems by formulating clinical questions, searching and appraising evidence, applying findings to practice, and evaluating outcomes using a systematic, research-informed approach.
6. P06 6. Manages nursing care by prioritizing, planning, implementing, and evaluating interventions; escalating concerns appropriately; and demonstrating accountability through accurate documentation and responsible delegation/supervision.
7. P07 7. Collaborates effectively within interdisciplinary/multidisciplinary teams by sharing timely information, respecting roles, engaging in constructive conflict management, and contributing actively to shared decision-making.
8. P08 8. Maintains lifelong learning by setting professional development goals, seeking and using feedback, engaging in reflective practice/portfolio work, and updating practice according to current scientific and technological developments.
9. P09 9. Plans and implements community-oriented projects and health promotion activities by using population data, collaborating with stakeholders, advocating for equitable health, and evaluating the impact of initiatives on community/public health.
10. P10 10. Upholds ethical principles by maintaining confidentiality, obtaining informed consent, ensuring fairness/non-discrimination, managing professional boundaries, and reporting unethical or unsafe practices according to regulations.
11. P11 11. Contributes to quality and professional development processes by participating in institutional quality activities, supporting in-field/out-of-field education through mentoring/teaching, and representing the nursing profession appropriately at national and international levels.
12. P12 12. Communicates professionally in at least one foreign language to access and use international evidence, collaborate with global peers, and provide safe, respectful communication for diverse populations.

Po-Lo Matrix