QUALITY OF HEALTH CARE

Course Description

In this course students learn the care and nursing service recipients of the request in accordance with the principles of scientific norms and standards amaçlamaktadır.ders inside their expectations; quality concept, the emergence of quality and development, the importance of quality in terms of health services, factors affecting the quality of health care, the quality of the dimensions of health care, the characteristics of health institutions as business services, continuous quality improvement concepts, continuous Improvement of the quality of health services, the concept of total quality management, health total quality management in services, necessary factors for success in the quality management systems of health care, quality circles, Deming concept and Act cycle, health Benchmarking of service (benchmarking) accreditation, the standardization of Health service Processes renovation (Reengineering) in Health care, outsourcing (outsoursing) and empowerment, job excellence model, monitoring of health services, process analysis, process management issues are located.

QUALITY OF HEALTH CARE

Evaluation Tools (Active Term)

No evaluation items have been defined.

Course outcomes

No course outcomes have been defined yet.

Course Syllabus

Reference Books & Course Materials

1. 01 SAĞLIKTA KALİTE YÖNETİMİ VE AKREDİTASYON - UMUT BEYLİK - KEZİBAN AVCI 2018, Gazi Kitapevi
2. 02 Sağlık Hizmetlerinde Toplam Kalite Yönetimi ve Akreditasyon,Öztürk Z., Gök G., 2021
3. 03 Sağlık Hizmetleri Yönetimi , Erdem R., Bostan S., Özata M., 2022, Nobel Yayınevi

Learning Outcomes

1. L01 1. Will be able to define basic concepts and approaches related to quality management in health. SOLO 2
2. L02 2. Will be able to explain the role of quality in nursing in health services. SOLO 2
3. L03 3. Will be able to explain quality indicators and standards in nursing care. SOLO 4
4. L04 4. Will be able to discuss the factors that hinder quality studies in health and nursing services and the strategy development process. SOLO 5
5. L05 5. Will defend the culture of quality in health services. SOLO 4
6. L06 6. Will be able to give evidence-based practice examples in patient safety. SOLO 3

Program Outcomes

1. P01 1. Applies foundational nursing knowledge to meet individual, family, and community health needs by providing person-centred care that respects dignity, autonomy, privacy, and informed consent.
2. P02 2. Applies professional standards and quality management principles by using risk assessment, incident/near-miss reporting, audit/feedback, and continuous improvement to strengthen patient safety.
3. P03 3. Integrates theoretical and practical knowledge to deliver holistic preventive, curative, and rehabilitative nursing care by demonstrating therapeutic communication, empathy, and culturally safe practice.
4. P04 4. Delivers evidence-based, high-quality care using health information and communication technologies by documenting accurately, protecting confidentiality/data security, and using clinical technologies safely and appropriately.
5. P05 5. Identifies, analyzes, and addresses healthcare problems by formulating clinical questions, searching and appraising evidence, applying findings to practice, and evaluating outcomes using a systematic, research-informed approach.
6. P06 6. Manages nursing care by prioritizing, planning, implementing, and evaluating interventions; escalating concerns appropriately; and demonstrating accountability through accurate documentation and responsible delegation/supervision.
7. P07 7. Collaborates effectively within interdisciplinary/multidisciplinary teams by sharing timely information, respecting roles, engaging in constructive conflict management, and contributing actively to shared decision-making.
8. P08 8. Maintains lifelong learning by setting professional development goals, seeking and using feedback, engaging in reflective practice/portfolio work, and updating practice according to current scientific and technological developments.
9. P09 9. Plans and implements community-oriented projects and health promotion activities by using population data, collaborating with stakeholders, advocating for equitable health, and evaluating the impact of initiatives on community/public health.
10. P10 10. Upholds ethical principles by maintaining confidentiality, obtaining informed consent, ensuring fairness/non-discrimination, managing professional boundaries, and reporting unethical or unsafe practices according to regulations.
11. P11 11. Contributes to quality and professional development processes by participating in institutional quality activities, supporting in-field/out-of-field education through mentoring/teaching, and representing the nursing profession appropriately at national and international levels.
12. P12 12. Communicates professionally in at least one foreign language to access and use international evidence, collaborate with global peers, and provide safe, respectful communication for diverse populations.

Po-Lo Matrix