TOTAL QUALITY MANAGEMENT
- Course
- MISY502 - TOTAL QUALITY MANAGEMENT
- Department
- Master of Management Information Systems - English - Master
- Course Type
- Course
- Status
- Required
- Language
- English
- Credit
- 3
- ECTS
- 0
- T+P+L
- 3 + 0 + 0
- Course Coordinator(s)
- Asst. Prof. Dr. Salahi PEHLİVAN
- Prerequisite
- -
- Keywords
- -
Course Description
-
TOTAL QUALITY MANAGEMENT
Evaluation Tools (Active Term)
| Item | Type | Weight (%) |
|---|---|---|
| Midterm | Midterm | 30 |
| Final | Final | 40 |
| Presentation | Presentation | 30 |
| Total | 100 | |
Course outcomes
No course outcomes have been defined yet.
Course Syllabus
| Week | Topic |
|---|---|
| Week 1 | Course Overview |
| Week 2 | Introduction |
| Week 3 | Differing perspectives on quality, the essence, basic concepts of TQM |
| Week 4 | Quality and statistical quality control overview |
| Week 5 | Principles and use of TQM |
| Week 6 | External satisfaction of a customer and its components, involving employees |
| Week 7 | Midterm |
| Week 8 | Perceptives of quality of management gurus |
| Week 9 | Perceptives of quality of management gurus |
| Week 10 | Recent trends, phylosophies and approaches to the quality management |
| Week 11 | Quality stanards and award models |
| Week 12 | Importance and method of evaluation & Selected tools and techniques of quality management |
| Week 13 | Selected tools and techniques of quality management |
| Week 14 | Quality and innovation in product and process design & Continuous process improvement & benchmarking. |
| Week 15 | - |
Reference Books & Course Materials
- 01 Foster, Thomas. (2010). Managing Quality. Prentice Hall, ISBN-10: 0136088503, ISBN-13: 9780136088509.
- 02 Aikens, C. Harold (2011). Quality Inspired Management: The Key to Sustainability, Prentice Hall, ISBN-10: 0131197568, ISBN-13: 9780131197565.
- 03 Besterfield, Dale H. (2003). Total Quality Management, 3/E. Prentice Hall, ISBN-10: 0130993069, ISBN-13: 9780130993069.
- 04 Goetsch, David L. and Stanley Davis. (2006). Quality Management, 5/E, Prentice Hall, ISBN-10: 0131189298, ISBN-13: 9780131189294.
Learning Outcomes
No learning outcomes have been defined.
Program Outcomes
- Demonstrate advanced knowledge of core concepts and theoretical frameworks in Management Information Systems, and apply them to develop innovative models that reflect current advancements in the field.
- Analyze complex organizational problems and design integrated information systems solutions by applying advanced MIS knowledge and synthesizing multiple theoretical perspectives.
- Develop and manage database systems and data-driven applications that ensure effective storage, retrieval, and use of organizational data in real-world contexts.
- Utilize data analytics, business intelligence tools, and data visualization techniques to extract actionable insights and support strategic, data-driven decision-making.
- Evaluate and apply emerging technologies such as AI, IoT, and Blockchain to drive digital transformation, enhance organizational performance, and formulate original research inquiries.
- Conduct independent and collaborative research using appropriate methodologies, and communicate findings effectively through scholarly writing and presentations suited to diverse audiences.
- dentify and address ethical, legal, and societal implications in the research, development, and use of information technologies, adhering to scientific and professional standards.
- Collaborate effectively in multidisciplinary teams and demonstrate leadership in addressing complex technology-driven challenges.
- Apply project management methodologies and tools to plan, execute, and monitor IT projects within organizational settings.
- Develop and integrate information systems that align with organizational goals and strategies, supporting innovation and sustainable growth.
- Perform comprehensive systems analysis and design, including requirements gathering, modeling, prototyping, and evaluating enterprise system architectures such as ERP, CRM, and SCM.
- Assess and mitigate organizational information security risks by applying appropriate principles, technologies, and best practices in cybersecurity.
Po-Lo Matrix
The PO-LO matrix has not been populated yet.