TOURISM INFORMATION GUIDE

Course Description

The course offers participants the opportunity to develop the professional, technical, social and administrative skills needed to deliver a high quality tour guiding service for tourists visiting. Tour guides plan and implement tour itineraries groups in many contexts. Guides require the ability to retain facts, figures and folklore and present the information to tourists in an entertaining and interesting way. In this lesson you will learn how to: Understand the structures and profiles of the tourism and hospitality sectors. • Employ a range of communication, information and customer care skills. Manage and conduct tours on behalf of a tour operator/provider or as a self-employed guide. • Implement best safety and environmental practices. • Implement tour management skills and techniques.

TOURISM INFORMATION GUIDE

Evaluation Tools (Active Term)

No evaluation items have been defined.

Course outcomes

No course outcomes have been defined yet.

Course Syllabus

Reference Books & Course Materials

1. 01 Operations Management in the Travel Industry (2016) by Peter Robinson, Paul Fallon, Harry Cameron and John Crotts. CABI Publishing.
2. 02 The Business of Travel Agency & Tour Operations Management (2012) by A. K. Bhatia. Sterling Publishers.
3. 03 Tour Operators and Operations: Development, Management & Responsibility (2018) by Jacqueline Holland & David Leslie. CABI Publishing.
4. 04 Tour Guiding: The Ultimate Guide to Theory and Practice (2021) by Cosmos Sracooh & Kwaku Passah Snr. DAkpabli & Associates.

Learning Outcomes

1. L01 Students will be able to demonstrate a comprehensive understanding of the travel industry's structure and the role of tour operators. SOLO 4
2. L02 Students will be able to analyze the key responsibilities and attributes of professional tour guides. SOLO 4
3. L03 Students will be able to develop effective communication and storytelling skills to engage tour participants. SOLO 5
4. L04 Students will be able to apply ethical standards and best practices in tour guiding. SOLO 3
5. L05 Students will be able to design detailed tour itineraries that meet client needs and expectations. SOLO 4
6. L06 Students will be able to identify group dynamics and address challenges during guided tours. SOLO 2
7. L07 Students will be able to recognize cultural sensitivities and incorporate inclusivity in tour guiding practices. SOLO 2
8. L08 Students will be able to evaluate the impact of tour guiding on customer satisfaction and overall travel experiences. SOLO 5

Program Outcomes

1. P01 Should have sufficient knowledge in mathematics, science, and subjects specific to the relevant engineering discipline.
2. P02 Should have the ability to use theoretical and applied knowledge in mathematics, science, and related engineering disciplines in complex engineering problems.
3. P03 Should have the ability to detect, define, formulate, and solve complex engineering problems.
4. P04 Should have the ability to select and apply appropriate analysis and modeling methods to solve complex engineering problems.
5. P05 Should have the ability to design a complex system, process, device, or product to meet specific requirements under realistic constraints and conditions.
6. P06 Should have the ability to apply modern design methods.
7. P07 Should have the ability to develop, select, and use modern techniques and tools necessary for the analysis and solution of complex problems encountered in engineering applications.
8. P08 Should have the ability to use information technologies effectively.
9. P09 Should have the ability to design experiments, for the study of complex problems or discipline-specific research topics.
10. P10 Should have the ability to conduct experiments, collect data, analyze and interpret results for the study of complex problems or discipline-specific research topics.
11. P11 Should have the ability to work in intradisciplinary teams.
12. P12 Should have the ability to work in interdisciplinary teams.
13. P13 Should have the skills to work individually.
14. P14 Should have the ability to communicate effectively verbally and in writing.
15. P15 Should have the knowledge of at least one foreign language.
16. P16 Should be able to write effective reports, understand written reports, and prepare design and production reports.
17. P17 Should have the ability to make effective presentations.
18. P18 Should have the ability to give and have clear and understandable instructions.
19. P19 Should gain consciousness (awareness) about the necessity of lifelong learning.
20. P20 Should have the ability to access information.
21. P21 Should have the ability to follow developments in science and technology and constantly renew himself/herself.
22. P22 Should gain the awareness of professional and ethical responsibility and should act in accordance with ethical principles.
23. P23 Should gain knowledge about the standards used in engineering applications.
24. P24 Should gain knowledge about project management, risk management, and change management practices in business life.
25. P25 Should gain awareness about entrepreneurship, and innovation.
26. P26 Should gain knowledge about development in sustainability.
27. P27 Should gain knowledge about the effects of engineering practices on health, environment, and security at universal and social dimensions and the problems of the age reflected in the field of engineering.
28. P28 Awareness should be gained about the legal consequences of engineering solutions.

Po-Lo Matrix