QUALITY MANAGEMENT AND ACCREDITATION IN HEALTH CARE ORGANIZATIONS

Course Description

This course comprehensively examines core concepts, tools, and international standards related to quality management, patient safety, and accreditation in healthcare organizations. Building on management theories, the curriculum covers Total Quality Management principles, risk management, and the prevention of medical errors. Students explore international accreditation and standard frameworks, including ISO, EFQM, and JCI, while gaining practical insight into performance improvement methodologies such as Lean Management, Six Sigma, Benchmarking, and the Balanced Scorecard (BSC). The course equips students to measure, audit, and implement effective quality management systems in healthcare services.

QUALITY MANAGEMENT AND ACCREDITATION IN HEALTH CARE ORGANIZATIONS

Evaluation Tools (Active Term)

No evaluation items have been defined.

Course outcomes

1. 01 be able to understand the previous and current management styles
2. 02 be able to use quality management concepts in Health Care Management
3. 03 know characteristics of evolution of quality management and its significance for the management of modern organizations
4. 04 be able to analyze quality features of health care products and services
5. 05 be able to analyze the risks of health services and the correlation between risk management & quality
6. 06 know principles of standardization, certification, assurance and accreditation assessments
7. 07 know characteristics of implementation, certification and audit of quality management systems
8. 08 know the use of Benchmarking and Balance Score Card (BSC) in Quality Management
9. 09 know the usage of quality control methods for the analysis and solution of organizations’ problems

Course Syllabus

Reference Books & Course Materials

1. 01 Healthcare Accreditation Handbook – 2nd Edition Al-Assaf and Seval (Eds.)
2. 02 THE HEALTHCARE QUALITY BOOK Vision, Strategy, and Tools, Scott B. Ransom Maulik S. Joshi David B. Nash
3. 03 Managing a Modern Hospital, A.V. Srinivasan //// American Journal of Medical Quality, https://journals.sagepub.com/home/ajm
4. 04 Academic articles covering subjects of the course & European Foundation for Quality Management www.efqm.org 2. - YOUTUBE VIDEOS ARE ADDED IN THE MOODLE European Organization for Quality www.eoq.org 3. International Organization for Standardization www.iso.org 4. European Committee for Standardization www.cen.eu - Process Improvement: Six Sigma & Kaizen Methodologies vıdeo-https://www.youtube.com/watch?v=ilDAYBR5sQU&t=7s AND OTHER VIDEOS ARE ADDED IN THE MOODLE

Learning Outcomes

1. L01 be able to understand the previous and current management styles SOLO 2
2. L02 be able to define quality management concepts in Health Care Management SOLO 2
3. L03 Relate the characteristics of the development of quality management and its importance in the management of modern organizations. SOLO 4
4. L04 be able to analyze quality features of health care products and services SOLO 3
5. L05 be able to analyze the risks of health services and the correlation between risk management & quality SOLO 3
6. L06 know and apply principles of standardization, certification, assurance and accreditation assessments SOLO 4
7. L07 know and distinguish characteristics of implementation, certification and audit of quality management systems SOLO 4
8. L08 develops the use of Benchmarking and Balance Score Card (BSC) in Quality Management SOLO 5
9. L09 know and design the use of quality control methods for the analysis and solution of organizational problems SOLO 5

Program Outcomes

1. P01 PO1 Been able to demonstrate their learned skills and knowledge regarding business related issues and research which they can use continuously in their personal and business life.
2. P02 PO2 Obtained theoretical and practical information from the courses that allowed students to learn and work independently.
3. P03 PO3 Been ensured that they learnt by increasing their level of knowledge and skills which are necessary in their field.
4. P04 PO4 Increased their creativity and analytical thinking and developed crucial skills which are needed to be applied both in their studies, research, and future careers.
5. P05 PO5 Adopted and implemented ethical principles and moral values regarding the use of technology in their studies and professional lives by creating an awareness on using the technological imperatives.
6. P06 PO6 Designed their theoretical and practical knowledge in a way that they could make use of in a collaborative usage and various working contexts.
7. P07 PO7 Enrolled in intercultural or international projects which could provide opportunities to develop their skills and implement them successfully in their studies, research and future careers.
8. P08 PO8 Improved their communication skills successfully and been able to implement them in various international education, research and work context by increasing their social capital.
9. P09 PO9 Been able to implement their learnt knowledge and research skills into practice through scenarios, case studies, empirical articles and real-life observations.
10. P10 PO10 Created awareness and developed ethical undertaking by incorporating the learnt theories with environmental approaches to be further implemented into their research and careers.

Po-Lo Matrix