QUALITY MANAGEMENT AND ACCREDITATION IN HEALTH CARE ORGANIZATIONS

Course Description

This course comprehensively examines core concepts, tools, and international standards related to quality management, patient safety, and accreditation in healthcare organizations. Building on management theories, the curriculum covers Total Quality Management principles, risk management, and the prevention of medical errors. Students explore international accreditation and standard frameworks, including ISO, EFQM, and JCI, while gaining practical insight into performance improvement methodologies such as Lean Management, Six Sigma, Benchmarking, and the Balanced Scorecard (BSC). The course equips students to measure, audit, and implement effective quality management systems in healthcare services.

QUALITY MANAGEMENT AND ACCREDITATION IN HEALTH CARE ORGANIZATIONS

Evaluation Tools (Active Term)

No evaluation items have been defined.

Course outcomes

1. 01 be able to understand the previous and current management styles
2. 02 be able to use quality management concepts in Health Care Management
3. 03 know characteristics of evolution of quality management and its significance for the management of modern organizations
4. 04 be able to analyze quality features of health care products and services
5. 05 be able to analyze the risks of health services and the correlation between risk management & quality
6. 06 know principles of standardization, certification, assurance and accreditation assessments
7. 07 know characteristics of implementation, certification and audit of quality management systems
8. 08 know the use of Benchmarking and Balance Score Card (BSC) in Quality Management
9. 09 know the usage of quality control methods for the analysis and solution of organizations’ problems

Course Syllabus

Reference Books & Course Materials

1. 01 Healthcare Accreditation Handbook – 2nd Edition Al-Assaf and Seval (Eds.)
2. 02 THE HEALTHCARE QUALITY BOOK Vision, Strategy, and Tools, Scott B. Ransom Maulik S. Joshi David B. Nash
3. 03 Managing a Modern Hospital, A.V. Srinivasan //// American Journal of Medical Quality, https://journals.sagepub.com/home/ajm
4. 04 Academic articles covering subjects of the course & European Foundation for Quality Management www.efqm.org 2. - YOUTUBE VIDEOS ARE ADDED IN THE MOODLE European Organization for Quality www.eoq.org 3. International Organization for Standardization www.iso.org 4. European Committee for Standardization www.cen.eu - Process Improvement: Six Sigma & Kaizen Methodologies vıdeo-https://www.youtube.com/watch?v=ilDAYBR5sQU&t=7s AND OTHER VIDEOS ARE ADDED IN THE MOODLE

Learning Outcomes

1. L01 be able to understand the previous and current management styles SOLO 2
2. L02 be able to define quality management concepts in Health Care Management SOLO 2
3. L03 Relate the characteristics of the development of quality management and its importance in the management of modern organizations. SOLO 4
4. L04 be able to analyze quality features of health care products and services SOLO 3
5. L05 be able to analyze the risks of health services and the correlation between risk management & quality SOLO 3
6. L06 know and apply principles of standardization, certification, assurance and accreditation assessments SOLO 4
7. L07 know and distinguish characteristics of implementation, certification and audit of quality management systems SOLO 4
8. L08 develops the use of Benchmarking and Balance Score Card (BSC) in Quality Management SOLO 5
9. L09 know and design the use of quality control methods for the analysis and solution of organizational problems SOLO 5

Program Outcomes

1. P01 1. To be able to examine the basic problems in the field of Accounting and Finance with scientific methods, to interpret and evaluate the data.
2. P02 2. Muhasebe ve Finans alanındaki problemlere ilişkin uygulamada karşılaşılan karmaşık sorunları çözmek için bireysel ve grup üyesi olarak sorumluluk alabilmek ve çözüm üretebilmek.
3. P03 3. To be able to critically evaluate the knowledge and skills acquired in the fields of Accounting and Finance, to determine learning needs and to carry the learning process to an advanced level.
4. P04 4. To inform experts or non-experts on financial issues, to share their ideas and problems and solution methods by supporting them with quantitative and qualitative data.
5. P05 5. To be able to interpret and evaluate the discussions on the theoretical aspects of Accounting and Finance.
6. P06 6. To be able to identify regional and global problems that directly or indirectly affect financial issues, to develop solutions and strategies based on evidence and research.
7. P07 7. To be able to define, evaluate and interpret the classical and current theories of accounting and finance policies and strategies, differences and relationships between them.
8. P08 8. To have social, scientific and ethical values in the collection, interpretation, announcement and application of data in the field of accounting and finance and to assimilate these values.
9. P09 9. To be able to follow, understand, interpret and analyze the changing trends in accounting and financial activities in the world at an advanced level, and apply innovation and innovative working principles.
10. P10 10. To be able to set goals and take initiatives to achieve them, to be creative and open to criticism and to have professional competencies at an advanced level.
11. P11 11. To have an advanced level of foreign language to follow and use the information in the field and to communicate with colleagues.
12. P12 12. To have advanced computer software and hardware knowledge required by the field of Accounting and Finance, and to be able to use information and communication technologies at an advanced level.
13. P13 13. To be able to use theoretical and practical knowledge gained in the field of Accounting and Finance at an advanced level.
14. P14 14. To be able to benefit from other fields that form the basis of financial policies and to understand the interaction between these disciplines.

Po-Lo Matrix