CRISES MANAGEMENT IN TOURISM INDUSTRY

Course Description

Crisis Management in the Tourism Industry is a course designed to provide students with a comprehensive understanding of the challenges and opportunities associated with managing crises in the tourism industry. The course will cover a range of topics, including the nature and types of crises in the tourism industry, the impact of crises on the tourism industry, and the strategies and techniques for managing crises in the tourism industry. The course will begin with an overview of the tourism industry and its importance to the global economy. The course will focus on the nature and types of crises in the tourism industry, including natural disasters, terrorist attacks, pandemics, and political instability. Students will learn about the impact of these crises on the tourism industry, including the economic, social, and environmental consequences. The course will then explore the strategies and techniques for managing crises in the tourism industry. Students will learn about the importance of crisis planning and preparedness, including the development of crisis management plans, risk assessments, and communication strategies. The course will also cover the role of different stakeholders in crisis management, including government agencies, tourism organizations, and local communities. Students will learn about the importance of collaboration and coordination in crisis management, and the challenges associated with managing crises in a globalized and interconnected world.

CRISES MANAGEMENT IN TOURISM INDUSTRY

Evaluation Tools (Active Term)

No evaluation items have been defined.

Course outcomes

No course outcomes have been defined yet.

Course Syllabus

Reference Books & Course Materials

1. 01 Glaesser. D, Crisis management in the tourism industry.2003
2. 02 Risk & Crisis Management in Tourism Sector: Recovery from Crisis in the OIC Member Countries. COMCEC COORDINATION OFFICE,2017

Learning Outcomes

1. L01 To understand and clarify the development of tourism in a changing world. SOLO 3
2. L02 To recognize the concepts of crises and their management. SOLO 2
3. L03 To identify the different spheres of crisis activity. SOLO 2
4. L04 Explain what strategic crisis management measures are. SOLO 3
5. L05 Express their opinions on the future crisis management in tourism and hotel industry. SOLO 3

Program Outcomes

1. P01 1. Students will be able to adopt theoretical and practical knowledge in a challenging work environment.
2. P02 2. Students will be able to guide teamwork in intercultural and various international working environments.
3. P03 3. Students will be able to obtain the communicative, conceptual and analytical skills necessary for conflict environments.
4. P04 4. Students will be able to recognize the importance of basic competence to create a competitive advantage and achieve a success on a global scale.
5. P05 5. Students will be able to integrate ethical and social responsible practices that are environmentally friendly and applicable both in business and personal life.
6. P06 6. Students will be able to raise awareness about continuous improvement to increase business performance in professional life.
7. P07 7. Students will be able to adopt and apply critical and strategic thinking together with research capabilities for organizational decisions.
8. P08 8. Students will be able to use and manage the information technologies required for the contemporary business world.
9. P09 9. Students will be able to have a knowledge of, at least, one foreign language at basic level in addition to English.
10. P10 10. Students will be able to acquire effective teamwork skills.

Po-Lo Matrix