INFORMATION SYSTEMS FOR TOURISM AND HOSPITALITY INDUSTRY II

Course Description

The aim of the course is to provide experiences for the students about software programs (Amadeus/Galileo) used in various enterprises that are operating within tourism and hospitality industry. This course specifically will introduce students to the specificities of the travel industry and enable to use Amadeus/Galileo system. Course is designed for those that have not been trained on and previously used a GDS (Global Distribution System) or airline CRS (Central Reservation System) in a travel agency. This course is an introduction to the use of the Amadeus/Galileo system in a travel agency environment. In detail students will acquire the following knowledge: creating and modifying tables, queries, forms and reports, and preparing outputs ready for distribution.

INFORMATION SYSTEMS FOR TOURISM AND HOSPITALITY INDUSTRY II

Evaluation Tools (Active Term)

No evaluation items have been defined.

Course outcomes

1. 01 Encoding and Decoding Cities, Airports, Equipment, Countries
2. 02 Creating a booking with all mandatory entries
3. 03 Faring a PNR
4. 04 Issuing tickets
5. 05 Creating hotel and car booking
6. 06 Evaluating Travel Rules

Course Syllabus

Reference Books & Course Materials

1. 01 A.P.T. (Airline Passenger Tariff Scandinavian Airlines System Tariffs-System Information-Production S.195 87 Stockholm
2. 02 Simulation Software CRS (Amadeus Reservation Systems)
3. 03 AMADEUS GDS Training Module

Learning Outcomes

1. L01 Encoding and Decoding Cities, Airports, Equipment, Countries SOLO 3
2. L02 Creating a booking with all mandatory entries SOLO 5
3. L03 Faring a PNR SOLO 4
4. L04 Issuing tickets SOLO 5
5. L05 Creating hotel and car booking SOLO 5
6. L06 Evaluating Travel Rules SOLO 5

Program Outcomes

1. P01 1. Students will be able to adopt theoretical and practical knowledge in a challenging work environment.
2. P02 2. Students will be able to guide teamwork in intercultural and various international working environments.
3. P03 3. Students will be able to obtain the communicative, conceptual and analytical skills necessary for conflict environments.
4. P04 4. Students will be able to recognize the importance of basic competence to create a competitive advantage and achieve a success on a global scale.
5. P05 5. Students will be able to integrate ethical and social responsible practices that are environmentally friendly and applicable both in business and personal life.
6. P06 6. Students will be able to raise awareness about continuous improvement to increase business performance in professional life.
7. P07 7. Students will be able to adopt and apply critical and strategic thinking together with research capabilities for organizational decisions.
8. P08 8. Students will be able to use and manage the information technologies required for the contemporary business world.
9. P09 9. Students will be able to have a knowledge of, at least, one foreign language at basic level in addition to English.
10. P10 10. Students will be able to acquire effective teamwork skills.

Po-Lo Matrix