NEGOTIATION TECHNIQUES AND CONFLICT MANAGEMENT SKILLS

Course Description

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NEGOTIATION TECHNIQUES AND CONFLICT MANAGEMENT SKILLS

Evaluation Tools (Active Term)

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Course outcomes

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Course Syllabus

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Reference Books & Course Materials

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Learning Outcomes

1. L01 Discuss the five most common reactions to conflict. SOLO 5
2. L02 Apply one's knowledge of conflict styles to better communicate at work with those having different conflict styles. SOLO 4
3. L03 Evaluate the causes of unproductive conflict within an organization SOLO 5
4. L04 Discuss the steps of the integrative bargaining negotiation process. SOLO 5
5. L05 Demonstrate an understanding of the role of power, emotional intelligence, communication, and trust building and repair in negotiations. SOLO 4
6. L06 Demonstrate an understanding of the differences among alternative dispute resolution (ADR) processes such as facilitation, mediation, arbitration, and others. SOLO 4
7. L07 Analyze dispute characteristics in order to match the dispute with the appropriate ADR process SOLO 4
8. L08 Explain the differences among key conflict theories such as attribution theory, procedural justice theory, conflict ripeness, and others. SOLO 3
9. L09 Apply common negotiation concepts and skills SOLO 4

Program Outcomes

1. P01 1. Develops and deepens his / her knowledge in the field of tourism and hotel management based on his / her undergraduate qualifications.
2. P02 2. Have knowledge about management and organization issues in the field of Tourism and Hotel Management.
3. P03 3. Has knowledge about production management and marketing in Tourism and Hotel Management.
4. P04 4. Tourism and Hotel Management, accounting and finance issues.
5. P05 5. Evaluate the concepts, ideas, data, and information in the sectoral and academic fields and solve the problems.
6. P06 6. Understands the interaction between disciplines related to tourism.
7. P07 7. Evaluate the sectoral conjuncture and make predictions about the future, determine strategic goals and targets, plan and implement them.
8. P08 8. Can prepare projects for the sector; take an active role in the programming, evaluation and execution phases.
9. P09 9. Have cognitive abilities such as attention, memory, judgment and evaluation, reasoning, problem-solving and decision making, understanding, and language production.
10. P10 10. Learn how to learn by learning from their mistakes by making solutions to the problems they face and adopt the principle of lifelong learning.
11. P11 11. Analyze the business, its competitors, the sector and the sectoral competitiveness through various graphs, matrices and tables.
12. P12 12. Knows at least one foreign language which is valid in the field of tourism management.
13. P13 13. Has sufficient knowledge about the sector and business issues such as occupational safety, worker health, social security, quality and sustainability.
14. P14 14. Has knowledge about his / her field and can transfer his / her knowledge, predictions, and thoughts orally and in writing.
15. P15 15. Can apply all stages of tourism industry-related businesses from investment decision to operate.
16. P16 16. Strategic, tactical and operational aspects of business management; comprehend local, national, international and global dimensions.

Po-Lo Matrix