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Cyprus International University
TR

QUALITY MANAGEMENT AND ACCREDITATION IN HEALTH CARE ORGANIZATIONS

Course
HOMM506 - QUALITY MANAGEMENT AND ACCREDITATION IN HEALTH CARE ORGANIZATIONS
Department
Health Care Organizations Management - English - Master
Course Type
Course
Status
Required
Language
English
Credit
3
ECTS
8
T+P+L
3 + 0 + 0
Course Coordinator(s)
-
Prerequisite
-
Keywords

Course Description

This course comprehensively examines core concepts, tools, and international standards related to quality management, patient safety, and accreditation in healthcare organizations. Building on management theories, the curriculum covers Total Quality Management principles, risk management, and the prevention of medical errors. Students explore international accreditation and standard frameworks, including ISO, EFQM, and JCI, while gaining practical insight into performance improvement methodologies such as Lean Management, Six Sigma, Benchmarking, and the Balanced Scorecard (BSC). The course equips students to measure, audit, and implement effective quality management systems in healthcare services.

QUALITY MANAGEMENT AND ACCREDITATION IN HEALTH CARE ORGANIZATIONS

Evaluation Tools (Active Term)

No evaluation items have been defined.

Course outcomes

  1. 01 be able to understand the previous and current management styles
  2. 02 be able to use quality management concepts in Health Care Management
  3. 03 know characteristics of evolution of quality management and its significance for the management of modern organizations
  4. 04 be able to analyze quality features of health care products and services
  5. 05 be able to analyze the risks of health services and the correlation between risk management & quality
  6. 06 know principles of standardization, certification, assurance and accreditation assessments
  7. 07 know characteristics of implementation, certification and audit of quality management systems
  8. 08 know the use of Benchmarking and Balance Score Card (BSC) in Quality Management
  9. 09 know the usage of quality control methods for the analysis and solution of organizations’ problems

Course Syllabus

Week Topic
Week 1 1. Overview of Approaches of Previous Management Styles Before Going Through Total Quality Management
Week 2 2. Overview of Management Theories: Theory of Classical Management, Theory of Neoclassic (Behavioral) Management, System Approach
Week 3 3. Quality Management in Health Services
Week 4 4. How Risky Are Health Services? Risk Management & Quality
Week 5 5. Patient Safety, Medical Errors, Precautions
Week 6 6. Measuring and Evolution of Quality
Week 7 7. Quality Control, Quality Assurance, Quality Management
Week 8 8. MIDTERM
Week 9 9. International Organization for Standardization – ISO, European Foundation for Quality Management – EFQM (Award), Joint Commission International – JCI (Accreditation)
Week 10 10. Certification, Licensure and Accreditation
Week 11 11. Benchmarking and Balance Score Card (BSC) in Quality Management
Week 12 12. Six Sigma and Lean Management
Week 13 13. Innovation in Quality Management
Week 14 Implementation of Quality Systems examples & GENERAL AND OVERALL DISCUSSIONS
Week 15 FINAL EXAM

Reference Books & Course Materials

  1. 01 Healthcare Accreditation Handbook – 2nd Edition Al-Assaf and Seval (Eds.)
  2. 02 THE HEALTHCARE QUALITY BOOK Vision, Strategy, and Tools, Scott B. Ransom Maulik S. Joshi David B. Nash
  3. 03 Managing a Modern Hospital, A.V. Srinivasan //// American Journal of Medical Quality, https://journals.sagepub.com/home/ajm
  4. 04 Academic articles covering subjects of the course & European Foundation for Quality Management www.efqm.org 2. - YOUTUBE VIDEOS ARE ADDED IN THE MOODLE European Organization for Quality www.eoq.org 3. International Organization for Standardization www.iso.org 4. European Committee for Standardization www.cen.eu - Process Improvement: Six Sigma & Kaizen Methodologies vıdeo-https://www.youtube.com/watch?v=ilDAYBR5sQU&t=7s AND OTHER VIDEOS ARE ADDED IN THE MOODLE

Learning Outcomes

  1. L01 be able to understand the previous and current management styles SOLO 2
  2. L02 be able to define quality management concepts in Health Care Management SOLO 2
  3. L03 Relate the characteristics of the development of quality management and its importance in the management of modern organizations. SOLO 4
  4. L04 be able to analyze quality features of health care products and services SOLO 3
  5. L05 be able to analyze the risks of health services and the correlation between risk management & quality SOLO 3
  6. L06 know and apply principles of standardization, certification, assurance and accreditation assessments SOLO 4
  7. L07 know and distinguish characteristics of implementation, certification and audit of quality management systems SOLO 4
  8. L08 develops the use of Benchmarking and Balance Score Card (BSC) in Quality Management SOLO 5
  9. L09 know and design the use of quality control methods for the analysis and solution of organizational problems SOLO 5

Program Outcomes

  1. P01 Identify the health needs of the individual, family, and community that can be met by nursing interventions,
  2. P02 Plans nursing care within the framework of requirements determined within the scope of the nursing diagnostic process
  3. P03 Determines the educational needs of patients and healthy individuals related to the health field
  4. P04 Apply individual nursing care
  5. P05 Explore current knowledge about nursing care
  6. P06 Conducts a scientific research in accordance with the steps

Po-Lo Matrix

LO P01 P02 P03 P04 P05 P06 Average
L01 - - - - - - -
L02 - - - - - - -
L03 - - - - - - -
L04 - - - - - - -
L05 - - - - - - -
L06 - - - - - - -
L07 - - - - - - -
L08 - - - - - - -
L09 - - - - - - -