NEGOTIATION TECHNIQUES AND CONFLICT MANAGEMENT SKILLS

Course Description

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NEGOTIATION TECHNIQUES AND CONFLICT MANAGEMENT SKILLS

Evaluation Tools (Active Term)

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Course outcomes

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Course Syllabus

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Learning Outcomes

1. L01 Discuss the five most common reactions to conflict. SOLO 5
2. L02 Apply one's knowledge of conflict styles to better communicate at work with those having different conflict styles. SOLO 4
3. L03 Evaluate the causes of unproductive conflict within an organization SOLO 5
4. L04 Discuss the steps of the integrative bargaining negotiation process. SOLO 5
5. L05 Demonstrate an understanding of the role of power, emotional intelligence, communication, and trust building and repair in negotiations. SOLO 4
6. L06 Demonstrate an understanding of the differences among alternative dispute resolution (ADR) processes such as facilitation, mediation, arbitration, and others. SOLO 4
7. L07 Analyze dispute characteristics in order to match the dispute with the appropriate ADR process SOLO 4
8. L08 Explain the differences among key conflict theories such as attribution theory, procedural justice theory, conflict ripeness, and others. SOLO 3
9. L09 Apply common negotiation concepts and skills SOLO 4

Program Outcomes

1. Demonstrate advanced knowledge of core concepts and theoretical frameworks in Management Information Systems, and apply them to develop innovative models that reflect current advancements in the field.
2. Analyze complex organizational problems and design integrated information systems solutions by applying advanced MIS knowledge and synthesizing multiple theoretical perspectives.
3. Develop and manage database systems and data-driven applications that ensure effective storage, retrieval, and use of organizational data in real-world contexts.
4. Utilize data analytics, business intelligence tools, and data visualization techniques to extract actionable insights and support strategic, data-driven decision-making.
5. Evaluate and apply emerging technologies such as AI, IoT, and Blockchain to drive digital transformation, enhance organizational performance, and formulate original research inquiries.
6. Conduct independent and collaborative research using appropriate methodologies, and communicate findings effectively through scholarly writing and presentations suited to diverse audiences.
7. dentify and address ethical, legal, and societal implications in the research, development, and use of information technologies, adhering to scientific and professional standards.
8. Collaborate effectively in multidisciplinary teams and demonstrate leadership in addressing complex technology-driven challenges.
9. Apply project management methodologies and tools to plan, execute, and monitor IT projects within organizational settings.
10. Develop and integrate information systems that align with organizational goals and strategies, supporting innovation and sustainable growth.
11. Perform comprehensive systems analysis and design, including requirements gathering, modeling, prototyping, and evaluating enterprise system architectures such as ERP, CRM, and SCM.
12. Assess and mitigate organizational information security risks by applying appropriate principles, technologies, and best practices in cybersecurity.

Po-Lo Matrix