NEGOTIATION TECHNIQUES AND CONFLICT MANAGEMENT SKILLS

Course Description

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NEGOTIATION TECHNIQUES AND CONFLICT MANAGEMENT SKILLS

Evaluation Tools (Active Term)

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Course outcomes

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Course Syllabus

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Reference Books & Course Materials

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Learning Outcomes

1. L01 Discuss the five most common reactions to conflict. SOLO 5
2. L02 Apply one's knowledge of conflict styles to better communicate at work with those having different conflict styles. SOLO 4
3. L03 Evaluate the causes of unproductive conflict within an organization SOLO 5
4. L04 Discuss the steps of the integrative bargaining negotiation process. SOLO 5
5. L05 Demonstrate an understanding of the role of power, emotional intelligence, communication, and trust building and repair in negotiations. SOLO 4
6. L06 Demonstrate an understanding of the differences among alternative dispute resolution (ADR) processes such as facilitation, mediation, arbitration, and others. SOLO 4
7. L07 Analyze dispute characteristics in order to match the dispute with the appropriate ADR process SOLO 4
8. L08 Explain the differences among key conflict theories such as attribution theory, procedural justice theory, conflict ripeness, and others. SOLO 3
9. L09 Apply common negotiation concepts and skills SOLO 4

Program Outcomes

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