QUALITY MANAGEMENT AND ACCREDITATION IN HEALTH CARE ORGANIZATIONS

Course Description

This course comprehensively examines core concepts, tools, and international standards related to quality management, patient safety, and accreditation in healthcare organizations. Building on management theories, the curriculum covers Total Quality Management principles, risk management, and the prevention of medical errors. Students explore international accreditation and standard frameworks, including ISO, EFQM, and JCI, while gaining practical insight into performance improvement methodologies such as Lean Management, Six Sigma, Benchmarking, and the Balanced Scorecard (BSC). The course equips students to measure, audit, and implement effective quality management systems in healthcare services.

QUALITY MANAGEMENT AND ACCREDITATION IN HEALTH CARE ORGANIZATIONS

Evaluation Tools (Active Term)

No evaluation items have been defined.

Course outcomes

1. 01 be able to understand the previous and current management styles
2. 02 be able to use quality management concepts in Health Care Management
3. 03 know characteristics of evolution of quality management and its significance for the management of modern organizations
4. 04 be able to analyze quality features of health care products and services
5. 05 be able to analyze the risks of health services and the correlation between risk management & quality
6. 06 know principles of standardization, certification, assurance and accreditation assessments
7. 07 know characteristics of implementation, certification and audit of quality management systems
8. 08 know the use of Benchmarking and Balance Score Card (BSC) in Quality Management
9. 09 know the usage of quality control methods for the analysis and solution of organizations’ problems

Course Syllabus

Reference Books & Course Materials

1. 01 Healthcare Accreditation Handbook – 2nd Edition Al-Assaf and Seval (Eds.)
2. 02 THE HEALTHCARE QUALITY BOOK Vision, Strategy, and Tools, Scott B. Ransom Maulik S. Joshi David B. Nash
3. 03 Managing a Modern Hospital, A.V. Srinivasan //// American Journal of Medical Quality, https://journals.sagepub.com/home/ajm
4. 04 Academic articles covering subjects of the course & European Foundation for Quality Management www.efqm.org 2. - YOUTUBE VIDEOS ARE ADDED IN THE MOODLE European Organization for Quality www.eoq.org 3. International Organization for Standardization www.iso.org 4. European Committee for Standardization www.cen.eu - Process Improvement: Six Sigma & Kaizen Methodologies vıdeo-https://www.youtube.com/watch?v=ilDAYBR5sQU&t=7s AND OTHER VIDEOS ARE ADDED IN THE MOODLE

Learning Outcomes

1. L01 be able to understand the previous and current management styles SOLO 2
2. L02 be able to define quality management concepts in Health Care Management SOLO 2
3. L03 Relate the characteristics of the development of quality management and its importance in the management of modern organizations. SOLO 4
4. L04 be able to analyze quality features of health care products and services SOLO 3
5. L05 be able to analyze the risks of health services and the correlation between risk management & quality SOLO 3
6. L06 know and apply principles of standardization, certification, assurance and accreditation assessments SOLO 4
7. L07 know and distinguish characteristics of implementation, certification and audit of quality management systems SOLO 4
8. L08 develops the use of Benchmarking and Balance Score Card (BSC) in Quality Management SOLO 5
9. L09 know and design the use of quality control methods for the analysis and solution of organizational problems SOLO 5

Program Outcomes

1. P01 PO1: Become knowledge workers who whose focus will be on continuous learning as their competitive advantage by learning new methods and skills which they can use both in their lives and workplace, especially in health sector.
2. P02 PO2: Developed various skills and acquired the necessary knowledge which are required to keep improving themselves by working independently.
3. P03 PO3: Become among the best professionals in the health care industry due to their developed skills and gathered knowledge which will set them apart from the competition.
4. P04 PO4: Been able to apply appropriate methods and analytical procedures to analyze health-related issues faced by the organizations and empirically investigate and propose creative and valid solutions based on this analysis.
5. P05 PO5: Learnt to use technology in class and research in an ethical and secured manner by implementing these skills in their professional and private lives.
6. P06 PO6: Gained the ability to apply theories and use appropriate management tools and methods collaboratively in order to develop strategic decisions which are specific to unique health management contexts.
7. P07 PO7: Practiced and mastered communicating effectively, both verbally and in writing, with individuals from different cultures within and outside the academia and organizations.
8. P08 PO8: Been able to implement the learnt skills and knowledge, by developing research-based solutions to current regional and global health issues.
9. P09 PO9: Developed enthusiasm and awareness about the environment by associating health and management theories with ethical and environmental approaches in order to further study and investigate critical health managerial issues.

Po-Lo Matrix