TOTAL QUALITY MANAGEMENT
- Course
- EMNT502 - TOTAL QUALITY MANAGEMENT
- Department
- Engineering Management - English - Master
- Course Type
- Course
- Status
- Required
- Language
- English
- Credit
- 3
- ECTS
- 0
- T+P+L
- 3 + 0 + 0
- Course Coordinator(s)
- Asst. Prof. Dr. Salahi PEHLİVAN
- Prerequisite
- -
Course Description
Total Quality Management (TQM) is a comprehensive and fundamental quality policy that aims continuous improvement. This course focuses on total quality concepts and total quality approach for decision making. In addition to presenting various Total Quality Management concepts and quality improvement tools, importance of customer focus, team formation and problem solving are also underlined. The key actions that highlights importance of quality through planning, design and control are discussed. Up-to-date quality standards and award models are discussed and criticized using real life cases. Aim of the course is to give total quality concept to the students. Also the course explains total quality management decision methods.
TOTAL QUALITY MANAGEMENT
Evaluation Tools (Active Term)
| Item | Type | Weight (%) |
|---|---|---|
| Midterm | Midterm | 30 |
| Final | Final | 40 |
| Presentation | Presentation | 30 |
| Total | 100 | |
Course outcomes
No course outcomes have been defined yet.
Course Syllabus
| Week | Topic |
|---|---|
| Week 1 | Course Overview |
| Week 2 | Introduction |
| Week 3 | Differing perspectives on quality, the essence, basic concepts of TQM |
| Week 4 | Quality and statistical quality control overview |
| Week 5 | Principles and use of TQM |
| Week 6 | External satisfaction of a customer and its components, involving employees |
| Week 7 | Midterm |
| Week 8 | Perceptives of quality of management gurus |
| Week 9 | Perceptives of quality of management gurus |
| Week 10 | Recent trends, phylosophies and approaches to the quality management |
| Week 11 | Quality stanards and award models |
| Week 12 | Importance and method of evaluation & Selected tools and techniques of quality management |
| Week 13 | Selected tools and techniques of quality management |
| Week 14 | Quality and innovation in product and process design & Continuous process improvement & benchmarking. |
| Week 15 | - |
Reference Books & Course Materials
- 01 Foster, Thomas. (2010). Managing Quality. Prentice Hall, ISBN-10: 0136088503, ISBN-13: 9780136088509.
- 02 Aikens, C. Harold (2011). Quality Inspired Management: The Key to Sustainability, Prentice Hall, ISBN-10: 0131197568, ISBN-13: 9780131197565.
- 03 Besterfield, Dale H. (2003). Total Quality Management, 3/E. Prentice Hall, ISBN-10: 0130993069, ISBN-13: 9780130993069.
- 04 Goetsch, David L. and Stanley Davis. (2006). Quality Management, 5/E, Prentice Hall, ISBN-10: 0131189298, ISBN-13: 9780131189294.
Learning Outcomes
No learning outcomes have been defined.
Program Outcomes
- P01 PO1: Become knowledge workers who whose focus will be on continuous learning as their competitive advantage by learning new methods and skills which they can use both in their lives and workplace, especially in health sector.
- P02 PO2: Developed various skills and acquired the necessary knowledge which are required to keep improving themselves by working independently.
- P03 PO3: Become among the best professionals in the health care industry due to their developed skills and gathered knowledge which will set them apart from the competition.
- P04 PO4: Been able to apply appropriate methods and analytical procedures to analyze health-related issues faced by the organizations and empirically investigate and propose creative and valid solutions based on this analysis.
- P05 PO5: Learnt to use technology in class and research in an ethical and secured manner by implementing these skills in their professional and private lives.
- P06 PO6: Gained the ability to apply theories and use appropriate management tools and methods collaboratively in order to develop strategic decisions which are specific to unique health management contexts.
- P07 PO7: Practiced and mastered communicating effectively, both verbally and in writing, with individuals from different cultures within and outside the academia and organizations.
- P08 PO8: Been able to implement the learnt skills and knowledge, by developing research-based solutions to current regional and global health issues.
- P09 PO9: Developed enthusiasm and awareness about the environment by associating health and management theories with ethical and environmental approaches in order to further study and investigate critical health managerial issues.
Po-Lo Matrix
The PO-LO matrix has not been populated yet.