NEGOTIATION TECHNIQUES AND CONFLICT MANAGEMENT SKILLS

Course Description

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NEGOTIATION TECHNIQUES AND CONFLICT MANAGEMENT SKILLS

Evaluation Tools (Active Term)

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Course outcomes

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Course Syllabus

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Reference Books & Course Materials

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Learning Outcomes

1. L01 Discuss the five most common reactions to conflict. SOLO 5
2. L02 Apply one's knowledge of conflict styles to better communicate at work with those having different conflict styles. SOLO 4
3. L03 Evaluate the causes of unproductive conflict within an organization SOLO 5
4. L04 Discuss the steps of the integrative bargaining negotiation process. SOLO 5
5. L05 Demonstrate an understanding of the role of power, emotional intelligence, communication, and trust building and repair in negotiations. SOLO 4
6. L06 Demonstrate an understanding of the differences among alternative dispute resolution (ADR) processes such as facilitation, mediation, arbitration, and others. SOLO 4
7. L07 Analyze dispute characteristics in order to match the dispute with the appropriate ADR process SOLO 4
8. L08 Explain the differences among key conflict theories such as attribution theory, procedural justice theory, conflict ripeness, and others. SOLO 3
9. L09 Apply common negotiation concepts and skills SOLO 4

Program Outcomes

1. P01 PO1: Become knowledge workers who whose focus will be on continuous learning as their competitive advantage by learning new methods and skills which they can use both in their lives and workplace, especially in health sector.
2. P02 PO2: Developed various skills and acquired the necessary knowledge which are required to keep improving themselves by working independently.
3. P03 PO3: Become among the best professionals in the health care industry due to their developed skills and gathered knowledge which will set them apart from the competition.
4. P04 PO4: Been able to apply appropriate methods and analytical procedures to analyze health-related issues faced by the organizations and empirically investigate and propose creative and valid solutions based on this analysis.
5. P05 PO5: Learnt to use technology in class and research in an ethical and secured manner by implementing these skills in their professional and private lives.
6. P06 PO6: Gained the ability to apply theories and use appropriate management tools and methods collaboratively in order to develop strategic decisions which are specific to unique health management contexts.
7. P07 PO7: Practiced and mastered communicating effectively, both verbally and in writing, with individuals from different cultures within and outside the academia and organizations.
8. P08 PO8: Been able to implement the learnt skills and knowledge, by developing research-based solutions to current regional and global health issues.
9. P09 PO9: Developed enthusiasm and awareness about the environment by associating health and management theories with ethical and environmental approaches in order to further study and investigate critical health managerial issues.

Po-Lo Matrix