TOTAL QUALITY MANAGEMENT

Course Description

Total Quality Management (TQM) is a comprehensive and fundamental quality policy that aims continuous improvement. This course focuses on total quality concepts and total quality approach for decision making. In addition to presenting various Total Quality Management concepts and quality improvement tools, importance of customer focus, team formation and problem solving are also underlined. The key actions that highlights importance of quality through planning, design and control are discussed. Up-to-date quality standards and award models are discussed and criticized using real life cases. Aim of the course is to give total quality concept to the students. Also the course explains total quality management decision methods.

TOTAL QUALITY MANAGEMENT

Evaluation Tools (Active Term)

Course outcomes

No course outcomes have been defined yet.

Course Syllabus

Reference Books & Course Materials

1. 01 Foster, Thomas. (2010). Managing Quality. Prentice Hall, ISBN-10: 0136088503, ISBN-13: 9780136088509.
2. 02 Aikens, C. Harold (2011). Quality Inspired Management: The Key to Sustainability, Prentice Hall, ISBN-10: 0131197568, ISBN-13: 9780131197565.
3. 03 Besterfield, Dale H. (2003). Total Quality Management, 3/E. Prentice Hall, ISBN-10: 0130993069, ISBN-13: 9780130993069.
4. 04 Goetsch, David L. and Stanley Davis. (2006). Quality Management, 5/E, Prentice Hall, ISBN-10: 0131189298, ISBN-13: 9780131189294.

Learning Outcomes

No learning outcomes have been defined.

Program Outcomes

1. Adequate knowledge in mathematics, science and engineering subjects pertaining to the relevant discipline; ability to use theoretical and applied knowledgein these areas in complex engineering problems
2. Ability to identify, formulate, and solve complex engineering problems; ability to select and apply proper analysis and modeling methods for this purpose.
3. Ability to design a complex system, process, device or product under realistic constraints and conditions, in such a way as to meet the desired result; ability to apply modern design methods for this purpose.
4. Ability to devise, select, and use modern techniques and tools needed for analyzing and solving complex problems encountered in engineering practice; ability to employ information technologies effectively.
5. Ability to design and conduct experiments, gather data, analyze and interpret results for investigating complex engineering problems or discipline specific research questions.
6. Ability to work efficiently in intra-disciplinary and multi-disciplinary teams; ability to work individually.
7. Ability to communicate effectively in Turkish, both orally and in writing; knowledge of a minimum of one foreign language; ability to write effective reports and comprehend written reports, prepare design and production reports, make effective presentations, and give and receive clear and intelligible instructions.
8. Recognition of the need for lifelong learning; ability to access information, to follow developments in science and technology, and to continue to educate him/herself.
9. Consciousness to behave according to ethical principles and professional and ethical responsibility; knowledge on standards used in engineering practice.
10. Knowledge about business life practices such as project management, risk management, and change management; awareness in entrepreneurship, innovation; knowledge about sustainable development.
11. Knowledge about the global and social effects of engineering practices on health, environment, and safety, and contemporary issues of the century reflected into the field of engineering; awareness of the legal consequences of engineering solutions.

Po-Lo Matrix

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