TOTAL QUALITY MANAGEMENT
- Course
- EMNT502 - TOTAL QUALITY MANAGEMENT
- Department
- Engineering Management - English - Master
- Course Type
- Course
- Status
- Required
- Language
- English
- Credit
- 3
- ECTS
- 0
- T+P+L
- 3 + 0 + 0
- Course Coordinator(s)
- Asst. Prof. Dr. Salahi PEHLİVAN
- Prerequisite
- -
Course Description
Total Quality Management (TQM) is a comprehensive and fundamental quality policy that aims continuous improvement. This course focuses on total quality concepts and total quality approach for decision making. In addition to presenting various Total Quality Management concepts and quality improvement tools, importance of customer focus, team formation and problem solving are also underlined. The key actions that highlights importance of quality through planning, design and control are discussed. Up-to-date quality standards and award models are discussed and criticized using real life cases. Aim of the course is to give total quality concept to the students. Also the course explains total quality management decision methods.
TOTAL QUALITY MANAGEMENT
Evaluation Tools (Active Term)
| Item | Type | Weight (%) |
|---|---|---|
| Midterm | Midterm | 30 |
| Final | Final | 40 |
| Presentation | Presentation | 30 |
| Total | 100 | |
Course outcomes
No course outcomes have been defined yet.
Course Syllabus
| Week | Topic |
|---|---|
| Week 1 | Course Overview |
| Week 2 | Introduction |
| Week 3 | Differing perspectives on quality, the essence, basic concepts of TQM |
| Week 4 | Quality and statistical quality control overview |
| Week 5 | Principles and use of TQM |
| Week 6 | External satisfaction of a customer and its components, involving employees |
| Week 7 | Midterm |
| Week 8 | Perceptives of quality of management gurus |
| Week 9 | Perceptives of quality of management gurus |
| Week 10 | Recent trends, phylosophies and approaches to the quality management |
| Week 11 | Quality stanards and award models |
| Week 12 | Importance and method of evaluation & Selected tools and techniques of quality management |
| Week 13 | Selected tools and techniques of quality management |
| Week 14 | Quality and innovation in product and process design & Continuous process improvement & benchmarking. |
| Week 15 | - |
Reference Books & Course Materials
- 01 Foster, Thomas. (2010). Managing Quality. Prentice Hall, ISBN-10: 0136088503, ISBN-13: 9780136088509.
- 02 Aikens, C. Harold (2011). Quality Inspired Management: The Key to Sustainability, Prentice Hall, ISBN-10: 0131197568, ISBN-13: 9780131197565.
- 03 Besterfield, Dale H. (2003). Total Quality Management, 3/E. Prentice Hall, ISBN-10: 0130993069, ISBN-13: 9780130993069.
- 04 Goetsch, David L. and Stanley Davis. (2006). Quality Management, 5/E, Prentice Hall, ISBN-10: 0131189298, ISBN-13: 9780131189294.
Learning Outcomes
No learning outcomes have been defined.
Program Outcomes
- Based on bachelor's-level qualifications, be able to develop and deepen knowledge at the level of specialization in the same or a different field.
- Should be able to understand and appreciate the interdisciplinary interactions related to their field.
- Should be able to apply expert-level theoretical and practical knowledge acquired in their field.
- Should be able to integrate knowledge from their field with knowledge from other disciplines, interpret it, and generate new knowledge.
- Should be able to resolve problems encountered in their field through the application of appropriate research methods.
- Should be able to independently carry out research or professional work that requires expertise in their field.
- Should be able to develop innovative strategic approaches for resolving complex and unpredictable problems encountered in their field of practice and take responsibility for producing effective solutions.
- Should be able to demonstrate leadership in environments where solving problems related to their field is required.
- Should be able to critically assess the advanced knowledge and skills acquired in their field and manage their own learning processes.
- Should be able to systematically present current developments in their field and their own studies, supported by quantitative and qualitative data, to both disciplinary and non-disciplinary audiences through written, oral, and visual communication.
- Should be able to critically analyze and enhance social relationships and the norms that shape these relationships, and initiate actions aimed at their transformation when necessary.
- Should be able to communicate effectively through oral and written communication in at least one foreign language at the B2 level of the Common European Framework of Reference for Languages (CEFR).
- Should be able to utilize information and communication technologies and relevant computer software at an advanced level appropriate to the requirements of their field.
- Should be able to manage and evaluate the processes of collecting, interpreting, applying, and communicating data related to their field in accordance with social, scientific, cultural, and ethical values, and promote the understanding of these values.
- Should be able to develop strategies, policies, and action plans in areas related to their field and assess the results obtained in accordance with quality assurance processes.
- Should be able to apply the advanced knowledge acquired in their field, along with problem-solving and application skills, in interdisciplinary studies.
Po-Lo Matrix
The PO-LO matrix has not been populated yet.