TOTAL QUALITY MANAGEMENT
- Course
- EMNT502 - TOTAL QUALITY MANAGEMENT
- Department
- Engineering Management - English - Master
- Course Type
- Course
- Status
- Required
- Language
- English
- Credit
- 3
- ECTS
- 0
- T+P+L
- 3 + 0 + 0
- Course Coordinator(s)
- Asst. Prof. Dr. Salahi PEHLİVAN
- Prerequisite
- -
Course Description
Total Quality Management (TQM) is a comprehensive and fundamental quality policy that aims continuous improvement. This course focuses on total quality concepts and total quality approach for decision making. In addition to presenting various Total Quality Management concepts and quality improvement tools, importance of customer focus, team formation and problem solving are also underlined. The key actions that highlights importance of quality through planning, design and control are discussed. Up-to-date quality standards and award models are discussed and criticized using real life cases. Aim of the course is to give total quality concept to the students. Also the course explains total quality management decision methods.
TOTAL QUALITY MANAGEMENT
Evaluation Tools (Active Term)
| Item | Type | Weight (%) |
|---|---|---|
| Midterm | Midterm | 30 |
| Final | Final | 40 |
| Presentation | Presentation | 30 |
| Total | 100 | |
Course outcomes
No course outcomes have been defined yet.
Course Syllabus
| Week | Topic |
|---|---|
| Week 1 | Course Overview |
| Week 2 | Introduction |
| Week 3 | Differing perspectives on quality, the essence, basic concepts of TQM |
| Week 4 | Quality and statistical quality control overview |
| Week 5 | Principles and use of TQM |
| Week 6 | External satisfaction of a customer and its components, involving employees |
| Week 7 | Midterm |
| Week 8 | Perceptives of quality of management gurus |
| Week 9 | Perceptives of quality of management gurus |
| Week 10 | Recent trends, phylosophies and approaches to the quality management |
| Week 11 | Quality stanards and award models |
| Week 12 | Importance and method of evaluation & Selected tools and techniques of quality management |
| Week 13 | Selected tools and techniques of quality management |
| Week 14 | Quality and innovation in product and process design & Continuous process improvement & benchmarking. |
| Week 15 | - |
Reference Books & Course Materials
- 01 Foster, Thomas. (2010). Managing Quality. Prentice Hall, ISBN-10: 0136088503, ISBN-13: 9780136088509.
- 02 Aikens, C. Harold (2011). Quality Inspired Management: The Key to Sustainability, Prentice Hall, ISBN-10: 0131197568, ISBN-13: 9780131197565.
- 03 Besterfield, Dale H. (2003). Total Quality Management, 3/E. Prentice Hall, ISBN-10: 0130993069, ISBN-13: 9780130993069.
- 04 Goetsch, David L. and Stanley Davis. (2006). Quality Management, 5/E, Prentice Hall, ISBN-10: 0131189298, ISBN-13: 9780131189294.
Learning Outcomes
No learning outcomes have been defined.
Program Outcomes
- P01 PO1: Endowed with the ability to evaluate self-learning needs adapted to the principle of lifelong learning.
- P02 PO2: Established a general knowledge of economics sufficient to conduct independent and original research on economic issues and suggest relevant economic policies to solve both microeconomic and macroeconomic problems.
- P03 PO3: Reached the required knowledge and skills; to understand the foundations, basic framework, and complexity of economic theories; to recognize the contribution and limitations of traditional theories; to explore modern economic theories and modeling of more complex situations; and to apply introduced theories in a discussion of research interests.
- P04 PO4: Engaged in scientific inquiry, critical thinking, using quantitative and qualitative methods to demonstrate the ability to analyze and make recommendations for complex contemporary economic issues.
- P05 PO5: Demonstrated the development of critical thinking and scientific reasoning skills with an attention to ethical aspects of data analytics, and been aware of acting in accordance with the ethical standard of scientific research and professional work.
- P06 PO6: Been equipped with the ability to plan, take responsibility in economic projects individually or within a team for economic decision making for a variety of economic concepts in national and global environment.
- P07 PO7: Endowed with the ability to communicate and explain effectively economic arguments both in oral and written ways to those with scholar knowledge and non-experts.
- P08 PO8: Been able to apply economic theory and methods in real life situations which is of primary importance to generate relevant economic policies and conduct economic research.
- P09 PO9: Developed an ability to conduct economic research and write a thesis connecting the theory and empirical conditions with particular attention to ethical perspectives and social responsibilities.
Po-Lo Matrix
The PO-LO matrix has not been populated yet.