INFORMATION SYSTEMS FOR TOURISM AND HOSPITALITY INDUSTRY II

Course Description

The aim of the course is to provide experiences for the students about software programs (Amadeus/Galileo) used in various enterprises that are operating within tourism and hospitality industry. This course specifically will introduce students to the specificities of the travel industry and enable to use Amadeus/Galileo system. Course is designed for those that have not been trained on and previously used a GDS (Global Distribution System) or airline CRS (Central Reservation System) in a travel agency. This course is an introduction to the use of the Amadeus/Galileo system in a travel agency environment. In detail students will acquire the following knowledge: creating and modifying tables, queries, forms and reports, and preparing outputs ready for distribution.

INFORMATION SYSTEMS FOR TOURISM AND HOSPITALITY INDUSTRY II

Evaluation Tools (Active Term)

No evaluation items have been defined.

Course outcomes

1. 01 Encoding and Decoding Cities, Airports, Equipment, Countries
2. 02 Creating a booking with all mandatory entries
3. 03 Faring a PNR
4. 04 Issuing tickets
5. 05 Creating hotel and car booking
6. 06 Evaluating Travel Rules

Course Syllabus

Reference Books & Course Materials

1. 01 A.P.T. (Airline Passenger Tariff Scandinavian Airlines System Tariffs-System Information-Production S.195 87 Stockholm
2. 02 Simulation Software CRS (Amadeus Reservation Systems)
3. 03 AMADEUS GDS Training Module

Learning Outcomes

1. L01 Encoding and Decoding Cities, Airports, Equipment, Countries SOLO 3
2. L02 Creating a booking with all mandatory entries SOLO 5
3. L03 Faring a PNR SOLO 4
4. L04 Issuing tickets SOLO 5
5. L05 Creating hotel and car booking SOLO 5
6. L06 Evaluating Travel Rules SOLO 5

Program Outcomes

1. P01 Be able to apply knowledge of programming
2. P02 Be able to design software systems of varying complexity
3. P03 Be able to identify, categorize, and develop solutions for computer orientated challenges.
4. P04 Be able to demonstrate autonomy and responsibility in managing computer programming projects
5. P05 Be able to follow the state of the arts concepts in computer technology
6. P06 Be able to design, implement, and evaluate a computational system to meet desired needs within realistic constraints.
7. P07 Be able to use appropriate techniques, skills, and tools necessary for computing practice.
8. P08 Be able to apply appropriate technologies and techniques for the collection and analysis of organizational and environmental data to facilitate evidence-based decision making
9. P09 Be able to apply effective communication skills consistent with the professional environment -
10. P10 Be able to apply effective collaboration skills in teamwork consistent with the professional environment -

Po-Lo Matrix