TOTAL QUALITY MANAGEMENT
- Course
- EMNT502 - TOTAL QUALITY MANAGEMENT
- Department
- Engineering Management - English - Master
- Course Type
- Course
- Status
- Required
- Language
- English
- Credit
- 3
- ECTS
- 0
- T+P+L
- 3 + 0 + 0
- Course Coordinator(s)
- Asst. Prof. Dr. Salahi PEHLİVAN
- Prerequisite
- -
Course Description
Total Quality Management (TQM) is a comprehensive and fundamental quality policy that aims continuous improvement. This course focuses on total quality concepts and total quality approach for decision making. In addition to presenting various Total Quality Management concepts and quality improvement tools, importance of customer focus, team formation and problem solving are also underlined. The key actions that highlights importance of quality through planning, design and control are discussed. Up-to-date quality standards and award models are discussed and criticized using real life cases. Aim of the course is to give total quality concept to the students. Also the course explains total quality management decision methods.
TOTAL QUALITY MANAGEMENT
Evaluation Tools (Active Term)
| Item | Type | Weight (%) |
|---|---|---|
| Midterm | Midterm | 30 |
| Final | Final | 40 |
| Presentation | Presentation | 30 |
| Total | 100 | |
Course outcomes
No course outcomes have been defined yet.
Course Syllabus
| Week | Topic |
|---|---|
| Week 1 | Course Overview |
| Week 2 | Introduction |
| Week 3 | Differing perspectives on quality, the essence, basic concepts of TQM |
| Week 4 | Quality and statistical quality control overview |
| Week 5 | Principles and use of TQM |
| Week 6 | External satisfaction of a customer and its components, involving employees |
| Week 7 | Midterm |
| Week 8 | Perceptives of quality of management gurus |
| Week 9 | Perceptives of quality of management gurus |
| Week 10 | Recent trends, phylosophies and approaches to the quality management |
| Week 11 | Quality stanards and award models |
| Week 12 | Importance and method of evaluation & Selected tools and techniques of quality management |
| Week 13 | Selected tools and techniques of quality management |
| Week 14 | Quality and innovation in product and process design & Continuous process improvement & benchmarking. |
| Week 15 | - |
Reference Books & Course Materials
- 01 Foster, Thomas. (2010). Managing Quality. Prentice Hall, ISBN-10: 0136088503, ISBN-13: 9780136088509.
- 02 Aikens, C. Harold (2011). Quality Inspired Management: The Key to Sustainability, Prentice Hall, ISBN-10: 0131197568, ISBN-13: 9780131197565.
- 03 Besterfield, Dale H. (2003). Total Quality Management, 3/E. Prentice Hall, ISBN-10: 0130993069, ISBN-13: 9780130993069.
- 04 Goetsch, David L. and Stanley Davis. (2006). Quality Management, 5/E, Prentice Hall, ISBN-10: 0131189298, ISBN-13: 9780131189294.
Learning Outcomes
No learning outcomes have been defined.
Program Outcomes
- 1. Critically evaluates current and advanced knowledge in civil engineering and makes original contributions that expand the boundaries of the field.
- 2. Identifies complex engineering problems, develops new methods or models, and scientifically validates them.
- 3. Analyzes existing theories, methods, and applications in depth and applies them to new areas of research.
- 4. Designs, conducts, and interprets independent scientific research within disciplinary or interdisciplinary contexts.
- 5. Plans, executes, and completes original research in accordance with principles of scientific ethics and integrity.
- 6. Designs and develops innovative systems, processes, or methodologies in the field of civil engineering.
- 7. Evaluates scientific, technological, social, and environmental developments in the field and proposes sustainable engineering solutions.
- 8. Effectively uses and develops advanced computational, modeling, and simulation techniques in civil engineering applications.
- 9. Critically reviews national and international scientific literature in the field and produces original scholarly publications.
- 10. Communicates scientific research and its results effectively through written, oral, and visual means in national and international contexts.
- 11. Demonstrates leadership in interdisciplinary research environments, initiates new collaborations, and manages research teams.
- 12. Utilizes knowledge and expertise for the benefit of society, evaluates the ethical, social, and environmental impacts of engineering practices, and makes responsible decisions.
Po-Lo Matrix
The PO-LO matrix has not been populated yet.