TOTAL QUALITY MANAGEMENT
- Course
- EMNT502 - TOTAL QUALITY MANAGEMENT
- Department
- Engineering Management - English - Master
- Course Type
- Course
- Status
- Required
- Language
- English
- Credit
- 3
- ECTS
- 0
- T+P+L
- 3 + 0 + 0
- Course Coordinator(s)
- Asst. Prof. Dr. Salahi PEHLİVAN
- Prerequisite
- -
Course Description
Total Quality Management (TQM) is a comprehensive and fundamental quality policy that aims continuous improvement. This course focuses on total quality concepts and total quality approach for decision making. In addition to presenting various Total Quality Management concepts and quality improvement tools, importance of customer focus, team formation and problem solving are also underlined. The key actions that highlights importance of quality through planning, design and control are discussed. Up-to-date quality standards and award models are discussed and criticized using real life cases. Aim of the course is to give total quality concept to the students. Also the course explains total quality management decision methods.
TOTAL QUALITY MANAGEMENT
Evaluation Tools (Active Term)
| Item | Type | Weight (%) |
|---|---|---|
| Midterm | Midterm | 30 |
| Final | Final | 40 |
| Presentation | Presentation | 30 |
| Total | 100 | |
Course outcomes
No course outcomes have been defined yet.
Course Syllabus
| Week | Topic |
|---|---|
| Week 1 | Course Overview |
| Week 2 | Introduction |
| Week 3 | Differing perspectives on quality, the essence, basic concepts of TQM |
| Week 4 | Quality and statistical quality control overview |
| Week 5 | Principles and use of TQM |
| Week 6 | External satisfaction of a customer and its components, involving employees |
| Week 7 | Midterm |
| Week 8 | Perceptives of quality of management gurus |
| Week 9 | Perceptives of quality of management gurus |
| Week 10 | Recent trends, phylosophies and approaches to the quality management |
| Week 11 | Quality stanards and award models |
| Week 12 | Importance and method of evaluation & Selected tools and techniques of quality management |
| Week 13 | Selected tools and techniques of quality management |
| Week 14 | Quality and innovation in product and process design & Continuous process improvement & benchmarking. |
| Week 15 | - |
Reference Books & Course Materials
- 01 Foster, Thomas. (2010). Managing Quality. Prentice Hall, ISBN-10: 0136088503, ISBN-13: 9780136088509.
- 02 Aikens, C. Harold (2011). Quality Inspired Management: The Key to Sustainability, Prentice Hall, ISBN-10: 0131197568, ISBN-13: 9780131197565.
- 03 Besterfield, Dale H. (2003). Total Quality Management, 3/E. Prentice Hall, ISBN-10: 0130993069, ISBN-13: 9780130993069.
- 04 Goetsch, David L. and Stanley Davis. (2006). Quality Management, 5/E, Prentice Hall, ISBN-10: 0131189298, ISBN-13: 9780131189294.
Learning Outcomes
No learning outcomes have been defined.
Program Outcomes
- P01 PO1 Been able to demonstrate their learned skills and knowledge regarding business related issues and research which they can use continuously in their personal and business life.
- P02 PO2 Obtained theoretical and practical information from the courses that allowed students to learn and work independently.
- P03 PO3 Been ensured that they learnt by increasing their level of knowledge and skills which are necessary in their field.
- P04 PO4 Increased their creativity and analytical thinking and developed crucial skills which are needed to be applied both in their studies, research, and future careers.
- P05 PO5 Adopted and implemented ethical principles and moral values regarding the use of technology in their studies and professional lives by creating an awareness on using the technological imperatives.
- P06 PO6 Designed their theoretical and practical knowledge in a way that they could make use of in a collaborative usage and various working contexts.
- P07 PO7 Enrolled in intercultural or international projects which could provide opportunities to develop their skills and implement them successfully in their studies, research and future careers.
- P08 PO8 Improved their communication skills successfully and been able to implement them in various international education, research and work context by increasing their social capital.
- P09 PO9 Been able to implement their learnt knowledge and research skills into practice through scenarios, case studies, empirical articles and real-life observations.
- P10 PO10 Created awareness and developed ethical undertaking by incorporating the learnt theories with environmental approaches to be further implemented into their research and careers.
Po-Lo Matrix
The PO-LO matrix has not been populated yet.