TOPLAM KALİTE YÖNETİMİ

Ders Açıklaması

Henüz ders çıktısı tanımlanmamış.

Hafta	Konu
Hafta 1	Course Overview
Hafta 2	Introduction
Hafta 3	Differing perspectives on quality, the essence, basic concepts of TQM
Hafta 4	Quality and statistical quality control overview
Hafta 5	Principles and use of TQM
Hafta 6	External satisfaction of a customer and its components, involving employees
Hafta 7	Midterm
Hafta 8	Perceptives of quality of management gurus
Hafta 9	Perceptives of quality of management gurus
Hafta 10	Recent trends, phylosophies and approaches to the quality management
Hafta 11	Quality stanards and award models
Hafta 12	Importance and method of evaluation & Selected tools and techniques of quality management
Hafta 13	Selected tools and techniques of quality management
Hafta 14	Quality and innovation in product and process design & Continuous process improvement & benchmarking.
Hafta 15	-

01 Foster, Thomas. (2010). Managing Quality. Prentice Hall, ISBN-10: 0136088503, ISBN-13: 9780136088509.
02 Aikens, C. Harold (2011). Quality Inspired Management: The Key to Sustainability, Prentice Hall, ISBN-10: 0131197568, ISBN-13: 9780131197565.
03 Besterfield, Dale H. (2003). Total Quality Management, 3/E. Prentice Hall, ISBN-10: 0130993069, ISBN-13: 9780130993069.
04 Goetsch, David L. and Stanley Davis. (2006). Quality Management, 5/E, Prentice Hall, ISBN-10: 0131189298, ISBN-13: 9780131189294.

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